Trainer - Customer Training

### Your Tasks ###

* Develop, organize, and deliver engaging customer training programs for products, processes, and technologies.

* Prepare training content for new products and conduct internal training sessions for Service and Technology teams in accordance with the annual training calendar.

* Continuously learn and become certified in new products, technologies, and solutions.

* Support and engage customers by providing professional training experiences tailored to their needs.

* Collaborate closely with cross-functional teams including Product Management, Engineering, Sales, and Customer Support.

* Create post-training reports, evaluate training effectiveness, and identify opportunities for improvement.

* Design, develop, and maintain training materials using various tools and formats, including digital and online learning platforms.

* Create, record, and manage online training content such as e-learning modules, webinars, and instructional videos.

* Ensure training content remains up-to-date and aligned with the latest product developments.

* Travel internationally (approximately 40-50%) to deliver customer training and support global training initiatives.

### Your Profile ###

* Strong passion for training, coaching, knowledge sharing, and customer development.

* Proven technical understanding and process expertise.

* Excellent presentation, facilitation, and documentation skills.

* Strong learning agility, analytical thinking, and problem-solving abilities.

* Fluency in English is mandatory due to the global scope of the role.

* Ability to effectively engage and present to diverse audiences.

* Strong communication skills with the ability to adapt training methods and content to different participant knowledge levels and expectations.

* Experience in designing and developing comprehensive training materials using multiple tools and learning formats.

* Advanced IT skills and a high affinity for digital technologies and new media.

* Experience with online learning systems, e-learning content creation, video recording, and virtual training platforms is highly desirable.

* Self-motivated, organized, and able to work independently as well as within international teams.

* Willingness to travel worldwide up to 40-50%.

### Our Offer ###

* an international working environment with long tradition

* versatile activity in a future-oriented environment with a lot of self-responsibility

* good development opportunities and fair employment conditions

* a motivated team with mutual respect and good cooperation