Director of Housekeeping

Consistently offer professional, friendly and engaging service

Follow departmental policies, procedures and service standards consistently offering professional, engaging and friendly service.

Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA

Effectively and accurately managing payroll and departmental expenses of Housekeeping department, within budgeted and forecasted guidelines.

Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas.

Actively engage with local laundry partners and consistently source new business opportunities

Overseeing all recruitment processes, and developing departmental succession plans

Effectively manage all colleagues relationships within the department

Maintaining an environment that promotes the health, wellness and safety of both colleagues and guests

Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering

Ensuring high colleague engagement through recognition and removal of identified barriers

Overseeing the Housekeeping Management to maximize leadership synergy

Liaising with all Hotel departments as required

Actively participating as a member of hotel committees as required

Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented

Other duties as assigned

Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required

Proven leadership, developer and delegation skills with an ability to lead medium-size team of 30-45 colleagues to achieve the departmental goals

Strong organizational and administration skills

Excellent communication skills, both written and verbal

Ability to work in a fast paced, diverse environment

University degree or Hotel Management Diploma preferred

Excellent computer skills

Knowledge of the Property Manager System / Opera

Excellent problem solver and decision maker

Physical and operational demands

Mobility: Moving between guestrooms, public areas, and service zones to inspect cleanliness and address issues

Hands‑on oversight: Occasionally assisting with cleaning tasks or demonstrating procedures to staff

Standing and walking for extended periods during inspections, meetings, and guest interactions

Lifting and carrying light to moderate items up to 60 pounds (e.g., cleaning supplies, linens) when necessary

Working irregular hours including weekends, holidays, and early mornings, which can affect physical stamina

experience is an asset

Fluency in English, additional languages are a plus