Program Analyst - Quality Controls

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Assesses operational controls for health benefits program processes to evaluate business risk, financial stewardship, and compliance.

Develops and executes reviews of quality controls and process effectiveness for the processes overseen by the directorate. Modifies and/or enhances review procedures to align with changing programs and procedures. Conducts reviews of quality controls in place for operational processes within VFMP.

Reviews all standard operating procedures for compliance with the applicable policies. Reviews results to determine error rates and assesses overall effectiveness of quality control program. Makes recommendations for remediation activity and rereviews failed controls as needed. Participates in work groups that review business processes.

Evaluates activities and related quality controls and provides recommendations to improve the effectiveness and efficiency of operations.

Researches guidelines (e.g., regulations, work standards) and related accounting and cost information to make comparison to actual work situations and established program goals for compliance, accuracy, and reliability.

Serves as a continuing resource to management by studying and analyzing areas of concern revealed by examinations, audits, reviews, investigations, inspections, etc. Prepares reports on results, describing scope, methodology, findings, and recommendations on all reviews to management.

Participates in audit, internal control and quality committee/workgroup, and various other workgroups and meetings. Establishes and maintains effective working relationships with others throughout VFMP as well as externally. Performs other related duties as assigned. Work Schedule: Monday - Friday, between the hours of 6:30am and 4:30pm.

Specific tour will be set upon hire, and depending on the needs of the agency. Recruitment & Relocation Incentives: Not authorized Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process.

SPECIALIZED EXPERIENCE: Applicants must possess one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position.

To be creditable, this experience must have been equivalent to at least the GS-9 level in the Federal service.

Specialized experience includes: applying qualitative and quantitative techniques to analyze program operations and process improvement efforts; ensuring compliance with applicable guidelines; providing recommendations to improve the effectiveness and efficiency of operations; assisting in the development of corrective action plans; and preparing reports of findings.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE (Transcript Required) - Applicants must possess a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to such a degree or LL.M., if related.

This education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. OR COMBINING EDUCATION AND EXPERIENCE (Transcript Required) - Combination of successfully completed graduate education and experience may be used to meet total qualification requirements.

Physical Requirements: The work is primarily sedentary and usually accomplished while seated at a desk. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Cheating on the online assessment may also result in your removal from consideration. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.