Anaplan Project Manager Specialist

What you get to do in this role

Partner with global business owners across GTM Planning, Sales Operations, and Finance to understand planning processes, identify process improvement opportunities, and design solutions using Anaplan

Lead end-to-end business process design and optimization for Anaplan implementations and enhancements; translate complex business requirements into functional specifications and use cases

Own project management and coordination of cross-functional Anaplan initiatives including Sales CRM Integration, Capacity Planning, Financial Planning, and GTM Coverage enhancements; manage timelines, deliverables, and stakeholder expectations

Design and deliver comprehensive Anaplan enablement programs including training curricula, user documentation, system guides, and best practice playbooks for diverse user audiences

Manage and coordinate User Acceptance Testing (UAT) planning, execution, and issue resolution; drive user adoption and minimize go-live risks through effective change management

Collaborate with Anaplan technical specialists, IT teams, data analytics, and business partners to ensure requirements are clearly defined and solutions are technically feasible and properly integrated

Communicate functional and business requirements effectively between business stakeholders, technical teams, and leadership; distill complex planning challenges into clear problem statements and recommended solutions

Conduct post-implementation business support including troubleshooting user issues, gathering feedback, and identifying enhancements for continuous improvement

Proactively identify process improvements and business optimization opportunities; design solutions that enhance planning efficiency, data accuracy, and decision-making speed

Mentor junior business analysts and functional team members on Anaplan planning methodologies, best practices, and business process design principles

Manage multiple concurrent projects and workstreams; prioritize competing business needs and deliver results against aggressive timelines

Contribute to the development of Anaplan governance frameworks, process documentation, and operational standards

To be successful in this role you have

5+ years of business analyst or functional consultant experience; 3+ years working with Anaplan as a functional user, business analyst, or enablement specialist (technical model building expertise not required)

Deep understanding of enterprise planning processes including Financial Planning & Analysis (FP&A), operational planning, quota/territory planning, or capacity planning

Proven experience gathering requirements, designing business processes, and translating business needs into functional specifications and use cases

Strong project and program management capabilities with ability to manage complex, multi-workstream initiatives across geographically distributed teams

Demonstrated expertise in change management, user enablement, and training delivery; ability to drive adoption and overcome resistance to change

Experience managing UAT planning and execution for enterprise systems implementations or enhancements

Strong business partnership skills and proven track record of successfully driving cross-functional initiatives, coordinating complex stakeholder relationships, and influencing without authority

Familiarity with Sales CRM platforms (Salesforce, Varicent, or similar) and understanding of Go-To-Market planning, sales processes, and quota management

Excellent communication and presentation skills; ability to articulate complex business requirements to technical teams and communicate technical concepts to non-technical stakeholders

Experience with AI-driven insights and analytical thinking about how to optimize planning processes and decision-making workflows

Senior-level competencies: leadership presence, mentoring ability, and strategic thinking about planning maturity and business capability development

Nice to have: ServiceNow platform familiarity, experience with Pigment or other reporting/analytics tools, knowledge of Snowflake or data warehouse concepts, or background in management consulting

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

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