Whole Health Program Manager

Performing assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving Veterans. Manages and controls the use of data related to these programs regarding day-to-day functioning and program evaluation.

Plans, organizes, and directs administrative, operational, patient and personnel activities for the Well-Being Programs and/or the Services. Administers information and analytical systems to evaluate and enhance the quality of service provided to patients.

Develops and implements information systems to track service activities including visits, referrals, staff productivity, use of Whole Health specific measures, patient demographics, equipment utilization and patient satisfaction in concert with the Whole Health Leadership. Supervises a group of employees performing work at various GS levels (e.g.

Complementary and Integrative Health instructors, Whole Health Coaches, and Whole Health Partners) and provides administrative, technical and clinical supervision necessary for accomplishing the work of the unit/services including monitoring outreach efforts and for the management, coordination, planning, and development of key administrative activities for the Whole Health Program.

Performs the administrative and personnel management function relative to staff supervised. Formulates, interprets and implements policies and procedures for patient programs and the Whole Health Service, as appropriate.

Serves as a member of the Whole Health leadership team, and serves on other VA committees, focus groups, and administrative/clinical boards, representing Whole Health Service on special projects as deemed appropriate.

Responsible for submitting reports to the Clinical Director, Medical Center Supervisors/Managers and the Executive Leadership Team (ELT), as appropriate and advising management on issues, making recommendations in a timely manner for improvement in services. Performs other duties as assigned.

Work Schedule: Monday-Friday; 7:30am to 4:00pm or 8:00am to 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 10083F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Education and experience: The individual must meet at least one of the requirements below: (1) Bachelor's degree in Physical Therapy AND five (5) years of progressively independent experience as a physical therapist. (2) Master's degree in Physical Therapy AND two (2) years of progressively independent experience as a physical therapist.

(3) Doctorate degree in physical therapy. Licensure: Individuals hold a full, current, and unrestricted license to practice physical therapy in a State, Territory or Commonwealth of the United States, or in the District of Columbia.

Non-licensed PTs, who otherwise meet the basic requirements in this standard, may be given a temporary appointment as a graduate PT at the GS-11 grade level under the authority of 38 U.S.C. 7405 (a)(1)(D) for a period not-to-exceed two years from the date of employment on the condition that such PT provide care only under the supervision of a PT who is licensed.

Failure to obtain licensure during that period is justification for termination of the temporary appointment. Grade Determinations: GS- 13 Physical Therapist (Supervisory) Experience: In addition to meeting the basic requirements, one year of progressively complex experience equivalent to the GS-12 grade level.

In addition, the candidate must demonstrate all the following KSAs. Demonstrated Knowledge, Skills, and Abilities: 1. Knowledge of contemporary physical therapy across multiple areas of practice, and the demonstrated ability to apply this knowledge to provide clinical guidance to Staff PTs within the department. 2.

Knowledge of human resources administration, including such functions as the ability to interview and select qualified applicants, monitor and evaluate performance, and maintain effective labor management relations within scope of responsibility. 3. Ability to effectively supervise, direct, and manage a physical therapy staff. 4.

Skill in forging positive interpersonal relationships and conflict resolution. 5. Ability to analyze clinically appropriate data effectively to optimize quality, performance, and productivity within the section. 6.

Ability to set priorities, delegate tasks, and solve problems in order to meet multiple deadlines and identify/address organizational problems. 7. Ability to manage advocacy roles and planning activities within the VA and the greater rehabilitation community.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-13. The actual grade at which an applicant may be selected for this vacancy is GS-13. Physical Requirements: See VA Directive and Handbook 5019.