Station Operations Manager (Cold Chain)

Key Responsibilities

1. Operations & Capacity Planning

Ensure sufficient capacity for parcel collection and delivery

Drive high SLA performance and timeslot adherence

Minimise product damages and defrosting incidents

2. Cost & Performance Management

Manage operating costs in line with budget targets (~$350K/month)

Monitor financial and operational performance metrics

Implement cost optimisation initiatives

3. SOP Governance & Compliance

Ensure adherence to operational SOPs across processes, equipment, and facilities

Maintain compliance with cold chain handling standards

Drive consistency in execution across the station

4. Process Improvement & Optimisation

Identify and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma)

Optimise workflows to enhance efficiency and productivity

Drive operational innovation and scalability

Leadership & Team Management

Lead and develop a team of ~20 staff (supervisors, drivers, sorters)

Set performance goals and drive accountability across the team

Act as the primary communication channel for policies and updates

Work hands-on with the team on the ground to resolve issues and remove barriers

Requirements

Experience & Skills

3–5 years of experience in logistics, distribution, or cold chain operations

Proven experience managing teams of 10+ employees

Strong analytical and problem-solving skills with data-driven decision-making

Experience in Lean, Kaizen, or Six Sigma methodologies (preferred)

Ability to thrive in a fast-paced, high-pressure environment

Strong communication and stakeholder management skills

Bachelor’s Degree in Supply Chain, Operations, or related field

Lean Six Sigma Green Belt is an advantage