Aligne/ETRM Platform Support Engineer

Location: Houston, Texas, (Hybrid – at least 3 days onsite/week). For the first 3 months for onboarding, client may ask that the consultant comes in 5 days a week.

Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

We are looking for an US Energy - Aligne/ETRM Specialist to join our team as a consultant and support one of our clients in the power and energy industry .

The consultant will play a key role in supporting the transition from Aligne to Orchestrade , providing day to day production and operational support throughout the implementation.

As a functional and technical subject matter expertise for the FIS Aligne Energy Trading and Risk Management (ETRM) platform, the consultant will act as a primary liaison between frontend commercial trading desks, middle-office risk management, backend financial accounting, and internal IT delivery teams. The position is responsible for day-to-day production support, system configuration, functional specifications mapping, and driving critical platform transformations or version upgrades.

FIS Aligne / ETRM Technical Support

Provide L2/L3 technical and functional production support for FIS Aligne/ETRM applications supporting commodity trading, risk management, scheduling, settlements, and back-office operations.

Key Responsibilities

Provide 24×7 production support, incident triage, troubleshooting, escalation, and resolution in accordance with SLAs.

Support the complete commodity trade lifecycle, including trade capture, amendments, positions, scheduling, nominations, confirmations, settlements, invoicing, risk, valuation, and P&L.

Troubleshoot FIS Aligne application issues, configuration problems, data discrepancies, workflow errors, batch failures, and application performance issues.

Use SQL/Oracle to investigate trades, positions, transactions, reference data, settlements, and production data issues.

Perform Unix/Linux troubleshooting, log analysis, process monitoring, shell scripting, and file-system investigation.

Monitor and troubleshoot EOD/EOM batch jobs, Control-M/Autosys processes, scheduled tasks, and dependent workflows.

Support integrations using REST/SOAP APIs, XML/JSON, SFTP, messaging, and file-based interfaces between ETRM and downstream/upstream systems.

Investigate market-data, pricing, curve, position, valuation, MTM, and P&L discrepancies.

Perform root-cause analysis (RCA), problem management, incident reviews, and implement permanent corrective actions.

Coordinate with traders, risk, scheduling, settlements, accounting, developers, DBAs, infrastructure teams, and FIS/vendor support.

Manage ServiceNow incidents, problems, changes, releases, and production deployments following ITIL/change-management processes.

Support application upgrades, patches, releases, testing, and production validation.

Create technical documentation, knowledge articles, support procedures, and provide user/vendor communication.

Required Skills

FIS Aligne / ETRM

Commodity/Energy Trading & Trade Lifecycle

Production/Application Support – L2/L3

SQL, Oracle, Unix/Linux, Shell Scripting

Batch Processing / Control-M / Autosys

REST/SOAP APIs, XML/JSON, SFTP

Market Data, Risk, P&L, Valuation, Settlements

ServiceNow / ITIL

Incident, Problem, Change & Release Management

Root Cause Analysis and troubleshooting

Strong communication and stakeholder-management skill

Preferred: Experience supporting energy/commodity trading environments, physical and financial commodities, EOD/EOM processing, application upgrades, automation using Python/Shell, and vendor management.

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

💵 Competitive salary between USD $110,000 - US$140,000

💸401(k) retirement plan with company matching

🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)

📴8 paid holidays + 5 sick days + 2 personal days per year

❤️‍🩹Company health, dental, and vision insurance plans + FSA

🦺Voluntary STD and LTD

🚍 Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.