Customer Care Representative

This is a remote position.

About the Company

Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey.

About the Role

Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination.

The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish.

Key Responsibilities

Patient Support & Communication

Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner

Provide compassionate and accurate assistance regarding services, appointments, and patient questions

Ensure every patient interaction reflects empathy, professionalism, and care

Follow up with patients to ensure a smooth and positive experience

Appointment Coordination & Administrative Support

Schedule and confirm appointments accurately

Coordinate patient intake, follow-ups, and internal communication with medical teams

Maintain organized and accurate patient records in CRM/EMR systems

Support administrative workflows and operational tasks as needed

Customer Experience & Problem Resolution

Address patient concerns calmly and efficiently

Escalate complex issues appropriately while maintaining excellent service standards

Help improve processes and patient satisfaction through proactive communication

Maintain confidentiality and professionalism when handling sensitive information

Requirements

2+ years of experience in customer support, patient care, medical reception, or healthcare customer service

Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments

Excellent English communication skills (written and verbal)

Strong organizational and multitasking abilities

Comfortable using CRM systems, scheduling platforms, and digital communication tools

High attention to detail and follow-through

Ability to remain calm, empathetic, and solution-oriented in fast-paced situations

Stable work history and interest in long-term career growth

Preferred Qualifications

Experience supporting U.S.-based healthcare organizations

Familiarity with HIPAA and patient confidentiality standards

Experience in remote customer support environments

Salary: $1,000-$1,250/Monthly

100% Remote from anywhere in LATAM.

Originally posted on Himalayas