Customer Service Representative (Job ID: PHIKYL4)

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🚀 JOB TITLE: Customer Service Representative

🆔 JOB ID: PHIKYL4

🏭 INDUSTRY: Residential / Commercial Fencing Provider

📍 LOCATION: LATAM

💼 JOB STATUS: Full Time

🕒 WORK SCHEDULE: Monday to Friday | 8:00 AM – 5:00 PM PST | Saturdays Only When Calls or Leads Are Received

📅 TARGET START DATE: ASAP

⚠️ PLEASE NOTE: This is a fast-paced, multi-system role that requires excellent communication skills, strong technical adaptability, and the ability to handle high call volumes while maintaining a warm and professional customer experience. The ideal candidate is a self-starter who can quickly learn new tools and solve problems independently without constant supervision.

ROLE OVERVIEW

About the Client

Our client is a leading residential and commercial fencing provider seeking a sharp, tech-savvy Customer Service Representative to manage inbound scheduling, customer intake, lead follow-up, and real-time coordination with their outside sales team.

The company values responsiveness, efficiency, and exceptional customer service. This position is ideal for someone who enjoys live problem-solving, can manage multiple systems simultaneously, and takes pride in learning new technologies quickly.

About the Role

The Customer Service Representative will serve as the primary bridge between customers and outside sales representatives.

You will manage inbound calls, texts, and emails, schedule estimates, follow up with missed and inactive leads, coordinate sales representatives' calendars, and accurately collect customer information during live conversations.

This is a high-energy position where you may be working across 4–5 software systems simultaneously , so strong multitasking skills, attention to detail, and technical confidence are essential.

KEY RESPONSIBILITIES

1. Lead Management & Communication

Inbound & Outbound Lead Handling

Respond promptly to incoming calls, texts, and emails from prospective customers.

Follow up with missed, inactive, and cold leads to maximize conversion opportunities.

Scheduling

Book estimate appointments and coordinate outside sales representatives' calendars in real time.

Ensure appointments are scheduled accurately and efficiently.

Re-Engagement

Contact previous customers and prospects who did not move forward with their initial inquiry to identify new opportunities.

2. Operations & Systems

Inbox & Workflow Oversight

Continuously monitor team inboxes and ensure customer inquiries receive timely responses.

Keep outside sales representatives updated on new leads, appointments, and customer requests.