Virtual Customer Service Representative

What you will do

Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.

Assisting with website or application related issues in regards to accessing their benefits.

Answering questions regarding products or services the customer may have.

Assisting the customer with enrolling in their benefits plan through their employer.

ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.

Transferring data from documents into the client's system.

Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.

Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.

To qualify

You must have a high school diploma or equivalent.

At least 1 year of call center experience OR 2 years of customer service experience

Must have strong computer navigation and organizational skills.

e will pay you to complete online training, but you must commit to attending 100%, no missed time

Be able to complete and pass a background check

TECHNICAL REQUIREMENTS

Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)

Operation system: Windows 10

Mac Computers are not compatible.

Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)

RAM: 8GB or better

Hard Drive: 256 SSD or better

All peripherals must be wired

Must have reliable high-speed internet

20MB download minimum

10MB upload minimum

SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services

For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).

We do require that you have an active, functioning webcam for training and meetings.

A second monitor/screen is required.

The Details

The pay rate once you reach production is $17 per hour

This is a Full-Time position, part time hours are not available

Training is paid at $15.25 an hour

Benefit eligible after 60 days (Medical, Vision, Dental and 401k)

This is a fully remote position, 100% work from home

Job Type: Full-time

Pay: $17.00 per hour

Benefits

401(k)

Dental insurance

Health insurance

On-the-job training

Paid time off

Referral program

Vision insurance

Work from home

Experience level

1 year

Shift

8 hour shift

Work setting

Remote

Work Location: Remote

Originally posted on Himalayas