Customer Support Representative

This is a remote position. Our client is looking for a Customer Support Representative specialized in Restaurant Catering & Events to join their growing remote team. Operating in the competitive food service and catering industry, they have built a strong reputation for delivering memorable dining experiences and have expanded their catering and events operations significantly in recent years. Responsibilities

Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email

Handle the full order lifecycle: intake, updates, modifications, and cancellations

Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations

Respond to customer inquiries with professionalism, empathy, and efficiency

De-escalate customer concerns and provide solution-oriented resolutions

Perform general customer service duties as needed to support the broader team

Requirements

Excellent spoken and written English communication skills — both phone and email proficiency are essential

Proven experience in customer service, preferably in a B2B environment

Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor

Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously

Highly organized, detail-oriented, and capable of working independently with minimal supervision

Qualifications

Prior experience in customer support, client relations, or account coordination

Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus

Experience working in or with the restaurant and/or catering industry is desirable but not required

Proficiency with Google Suite and VoIP/communication platforms

Benefits Full-time position (100% remote) Opportunity to be part of a well-established, dynamic food service brand Collaborative and supportive work environment Stable, long-term engagement with growth potential

Originally posted on Himalayas