Customer Service Agent (Project-Based | Full-Time)

📍 Remote – Open to candidates in the Philippines ⏱️ Part-Time | Permanent Contract 💻 Use Your Own Device 📅 About the Role We're looking for a Customer Service Agent to join our growing team! In this role, you'll provide professional customer support via email and chat, assisting customers with orders, payments, deliveries, and general inquiries.

You'll play an important role in delivering an exceptional customer experience while contributing to the continuous improvement of our service in a dynamic, international, and remote work environment. 💬 What You’ll Do

Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat

Use customer feedback to help develop new ideas and continuously improve the customer experience

Stay updated on company products, services, and processes to give accurate information

Ensure timely and accurate resolution of customer concerns within agreed SLAs

Maintain and update customer records in the system

Follow company guidelines and SOPs to deliver consistent service quality

🎯 What You Bring

Excellent written and spoken English language skills

Previous experience in customer service or email support

Strong communication and interpersonal skills

Comfortable working with technology and computer systems

🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you. Originally posted on Himalayas