Customer Service Representative - Spanish/English Bilingual - Remote

Customer Contact Services (CCS) is a growing and dynamic contact center dedicated to delivering exceptional telephone answering and customer support services. We take pride in creating a positive, team-oriented workplace where employees are supported, valued, and encouraged to grow. If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you.

We are actively seeking Spanish/English Bilingual candidates for this role.

In this role, you will support our automotive division, CTI, which partners with dealerships across the country to improve performance, streamline operations, and increase profitability.

Through advanced telecommunications technology, complete inbound call coverage, and targeted outbound campaigns, CTI helps dealerships strengthen customer engagement, optimize appointment scheduling, and drive measurable business results.

As a bilingual agent, you'll help CTI serve Spanish-speaking customers with the same high level of service, ensuring no caller is left without support.

*Automotive experience is not required for this role.

Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.

Responsibilities

Answer incoming calls in a timely manner, in both English and Spanish

Identify caller's needs for call resolution

Provide customers with product information and automotive services

Set service appointments for automotive dealerships

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving services

Adhering to company scripts and procedures to ensure consistency

Accurately process online reservations

Accurately document call information and interactions

Identify and escalate issues to supervisors

Maintain Quality Assurance standards

Ongoing training for all CCS client programs and accounts

Deliver exceptional customer service to all callers

Qualifications

Bilingual fluency in Spanish and English required (verbal and written)

G.E.D. or higher education level

One year of call center or customer service experience

Understanding of basic computer hardware, software, and general systems

Computer navigation & typing skills to manage multiple programs, platforms, and systems

Ability to identify, understand, and protect confidential information

Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction

Excellent written communication and documentation skills in both English and Spanish

Strong verbal communication skills, including a thorough understanding of the content and structure of both the English and Spanish languages, including word meanings, spelling, and grammatical rules

Strong problem-solving skills and attention to detail

Availabilities Needed (CST) Monday – Friday and every other Saturday

8:00am – 4:30pm

9:30am – 6:00pm

11:00am – 7:30pm

12:30am – 9:00pm

Equipment Requirements

Keyboard - F1 - F12 keys, Page Up/Page Down

Two monitors

Webcam

Ability to connect to internet via an ethernet cord (WIFI not permitted)

Wired USB Headset

Windows 10 or Windows 11

8 gigs of RAM or more (Installed Physical Memory)

Intel i3 or AMD Ryzen 3 CPU or better.

Why Join Us?

A fun, fast-paced, and supportive work environment.

Opportunities for professional growth and advancement.

Comprehensive training to enhance your skills.

The chance to make a direct impact through exceptional service.

Work remotely

Benefits

Bonus opportunities for performance and outbound projects

Work from home

Medical insurance

Dental and Vision insurance

401k

Paid time off

Life insurance

Holiday incentive pay

Employee events and activities

Advancement opportunities

Training will be 8:00am – 4:30pm, starting September 21 st .

Originally posted on Himalayas