Customer Care Representative (French) – Remote

Customer Care Representative (French) – Remote

Start: October 2026

Contract: Freelance cooperation agreement | Remote: 100%

Languages: French (Native)

About TalentWorldGroup

TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork.

Position Overview

We are currently hiring French-speaking Customer Care Representatives to support a E-commerce retail in France.

In this role, you will handle email customer support for French-speaking customers, assisting with inquiries related to their orders, deliveries, returns, product advice, warranty and subscription requests. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience.

Responsibilities

Customer Support (Email)

Handle customer support requests via email

Assist French-speaking customers with orders, deliveries, returns, product advice, warranty and subscription requests

Provide clear, friendly, and professional written communication

Resolve customer concerns efficiently

Operations & Documentation

Accurately document customer interactions

Follow internal processes and guidelines

Ensure high-quality service standards

Profile

Proficient French speaker(C2)

Professional English speaker

Previous customer support experience

Strong written communication and problem-solving skills

Comfortable working independently in a remote environment

Schedule

Weekend availability required

Starting at 10–15 hours per week

Scaling to 20 hours per week between 8h-19h30

Possible additional hours depending on project needs

Compensation & Training

€11/hour

Training duration: 6 hours

Training is unpaid

Training start date: October 1, 2026

Technical Requirements

Stable wired internet connection (LAN required)

Desktop or laptop (Windows 11 or macOS 14 minimum)

Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space

Wired USB headset

Why Join TalentWorldGroup

Fully remote, flexible setup

Freelance cooperation agreement

Long-term project potential

Gamification program incentives

Opportunity to work with international clients

Structured onboarding and support

Originally posted on Himalayas