Customer Service Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit German speaking Customer Service Advisor to join their team in Bulgaria.

Position: Customer Service Advisor

Location: remote, Bulgaria (after initial one week training in Varna office)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

Provide professional customer service to German-speaking customers via voice and email

Handle customer enquiries and resolve technical and billing-related issues

Record all customer interactions accurately in the relevant systems

Manage product complaints and collect all necessary information for resolution

Ensure customer issues are handled efficiently and within the required processes

Escalate product safety or regulatory concerns through the defined channels

Follow established quality standards, consumer safety requirements and GDPR procedures

Maintain up-to-date knowledge of products and services

Act as a professional brand ambassador during customer interactions

Identify and include appropriate sales and cross-sell opportunities during customer interactions

Share recurring customer issues and insights to support continuous improvement.

REQUIREMENTS

German language proficiency at C1 level and English language proficiency at B1 level

Previous customer service experience is preferred but not required

Customer service, technical support or call centre experience is an advantage

Strong communication and problem-solving skills

Ability to handle complaints professionally

Good troubleshooting skills and technical understanding

Comfortable working with customer service systems and processes

Strong attention to detail when documenting customer interactions

Ability to work independently and follow established procedures

EU citizenship or appropriate eligibility to work in Bulgaria.

BENEFITS

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach career full potential

Performance bonus

Sales bonus with no monthly limit

Signing bonus

Monthly meal allowance depending on days worked

Health insurance through Generali

Multisport and/or Coolfit cards

Access to a learning platform

Remote working model after onboarding requirements

Relocation support for eligible EU candidates

Monthly accommodation allowance for 3 months

Flight, bus or train transportation support for relocation

And many others!!!

Originally posted on Himalayas