XTN-2F55762 | FINANCE CUSTOMER SUPPORT  ANALYST

We’re looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.

As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all our sales assisted customers with a main focus to ensure our query SLA is met. Our client has a high volume of transactions, so the ability to work in a fast paced operational environment is essential. In addition, we’re scaling our order-to-cash process globally, and this role is crucial to its success!

Health Insurance/HMO

Enjoy unlimited MadMax Coffee

Diverse learning & growth opportunities

Accessible Cloud HR platform (Sprout)

Above standard leaves

Support our global B2B Cash Collections & Order Management team and help drive continuous improvement

Act as a subject matter expert & resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk

Escalate disputes to Stakeholders if appropriate.

Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team

Assist with ad-hoc projects as required

3+ years related experience in revenue operations or accounts receivable , preferably experience at a SaaS company.

Strong understanding of order-to-cash cycle and business processes

Excellent organizational skills with the ability to prioritize tasks and various deadlines

Strong aptitude and proficiency in Excel

Excellent communication and organizational skills, both written and verbal

Experience with Zendesk, Zuora, NetSuite and Salesforce a plus

Desire to learn and grow in Revenue Accounting for a high growth business

As previously mentioned

Originally posted on Himalayas