Customer Care Agent (English and Spanish)

Job Description

WHAT YOU WILL BE WORKING ON

Main challenge

We are hiring a Customer Care Agent to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality across multiple live projects, including Disney Magic Kingdoms , Dragons Mania Legends , and Minion Rush .

What it means on a daily basis

Handle customer requests via tickets, with potential phone support, in English and Spanish

Investigate and resolve issues using internal tools and knowledge bases

Track, document, and follow up on cases until full resolution

Escalate complex or technical cases to relevant teams when needed

Identify recurring issues and contribute to improving support processes and templates

What success will look like

Fast and accurate resolution of customer cases with a strong focus on quality

High level of customer satisfaction and service consistency

Effective workload management and strong prioritization skills

Active contribution to improving support workflows and reducing recurring issues

Who you would be working with

You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.

Your recruitment journey

Recruiter interview

Test

Team interview with Hiring Manager and Language Speaker in English and Spanish

Where this role can take you

This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.

WHAT YOU NEED TO SUCCEED

Fluent English (written and spoken) + Ukrainian proficiency

Upper-Intermediate or Advanced level of Spanish is required;

Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)

Ability to manage workload, prioritize tasks, and work effectively under pressure

WHO YOU ARE

Strong communication, empathy, and customer-oriented mindset

Problem-solving skills with ownership and responsibility for outcomes

Calm, organized, and proactive approach in stressful situations

Ability to collaborate effectively within a team and adapt to changes

Additional Information

Benefits

Possibility to work remotely in a global product company with talented people

Competitive salary based on your experience and skills

21 days of paid vacation, 5 paid sick days, plus national holidays

Medical insurance and access to a psychologist

Parental leave support

Access to internal learning platform (courses, trainings, certifications)

Employee Referral Program with attractive bonuses

Full technical support and equipment provided

Life at Gameloft

At Gameloft Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world. Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms.

We also love staying connected beyond work — with regular social events and community activities, both remotely and at our Lviv office.

How to proceed

Please apply with your CV in English.