Epic Senior Systems Analyst - Willow Amb

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Job Description Summary

The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows.

This position requires a deep understanding of healthcare workflows, system integration, and project management to ensure the efficient operation of the healthcare system's IT infrastructure.

Partners closely with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, efficient revenue cycle operations, and regulatory compliance while achieving Service Level Agreements (SLAs) relative to the supported applications.

Provides technical expertise by enforcing the vision of the application and safeguarding the integrity and security of the application environment and training in collaboration and partnership with architects, tech leads and engineers.

Leads process improvement activities related to Application Management and training for Epic and related third party applications. The Senior System Analyst Epic encompasses two closely related role focus areas: Application Build and Application Training. While responsibilities are similar, emphasis may vary based on team assignment.

Responsibilities And Duties:

Both RolesSystem Analysis and Design

Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.

Create and maintain specifications, decision logs, and design documents for clear traceability and change control.

Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.

Project Management

Manage smaller projects related to system implementations and upgrades.

Strong knowledge with various project management approaches, e.g. waterfall, agile.

Ability to lead project teams in project methodology.

Training and Documentation

Create and maintain comprehensive documentation for system configurations and processes.

Mentor junior analysts and provide guidance on best practices.

Application Build RoleApplication Build, Configuration, and Deployment:

Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.

Maintain environment parity and adhere to change management and build naming conventions.

Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.

Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.

Coordinate release management, environment moves, and downtime procedures for upgrades and patches.

Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.

Manage service requests and incidents ina timely manner; meet SLAs through robust triage and root-cause analysis.

Provide advanced support for (Epic, Workday, Kronos,) and other applications. Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).

Integration and Data Management

Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.

Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.

Ensure data integrity and metric definitions are consistent across modules and stakeholders. Compliance & Risk:

Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.

Embed privacy/security controls, including sensitive record handling and audit trails.

Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

Application Training RoleCurriculum Management

Design and implement customized training programs aligned with organizational strategy and operational goals

Oversee maintenance, enhancement, and governance of the CareConnect curriculum

Ensure curriculum accuracy, consistency, and alignment with organizational priorities

Incorporate learner and stakeholder feedback into ongoing curriculum improvements

Oversee the build, maintenance, and readiness of training environments

Ensure clear and timely communication related to system releases and upgrades

Request/Incident Management

Manage end‑user training‑related requests and incidents with professionalism and efficiency

Evaluate, prioritize, assign, and resolve requests within established service expectations

Document incidents and resolutions to support a comprehensive knowledge base

Collaborate with IT and operational partners to identify trends and implement preventative improvements

Refine support processes to enhance service quality and user experience

Bachelor's Degree Additional Job Description

Degree in computer science, Information Technology, Healthcare Administration, or a related field.

Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.

In lieu of degree, 10+ years of experience in system analysis and support within a healthcare environment.

Required for Both Roles

Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).

Strong requirements gathering, workflow design, and testing skills.

Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.

Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.

Proven track record of managing complex projects and leading cross-functional teams.

Requirements for Application Training role

Epic Training Environment Build certified and 3+ years of experience

2 Epic Application Principal Trainer certifications

Preferred for Application Build role

Current Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).

3+ years of build Epic build and configuration experience

Previous experience in a leadership or supervisory role.

Experience with system integration, HL7, FHIR, and interface testing.

Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).

Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).