Technical Product Business Analyst (SCRUM Certified) - Remote

Paperless Environments ® has been revolutionizing document management and accounts payable workflow automation since 2005. Our innovative software solutions are used by over 2,000 customers across all 50 states and in 5 other countries.

Our software enables customers to efficiently manage their accounts payable processing through workflow automation, document management and accounting system integration. We pride ourselves on delivering an exceptional customer experience and maintaining the highest level of customer satisfaction.

Position Overview

As a Technical Product Business Analyst at Paperless Environments , you will play a pivotal role in our product team. This senior-level role works closely with Product Management and Development to define product requirements and ensure smooth Agile execution of our SaaS solutions.

You will bridge the gap between business needs and technical implementation – translating stakeholder needs into clear requirements, grooming and prioritizing the product backlog, and collaborating with developers throughout the development lifecycle.

The Technical Product BA ensures that new features and enhancements are well-defined, delivered on time, and meet our high standards for quality and customer satisfaction. You will also be an Agile process champion, helping the team maintain efficiency and continuous improvement in a fast-paced environment

Key Responsibilities

User Story Definition

Translate business and user needs into detailed backlog items with clear acceptance criteria and use cases.

Ensure that requirements are documented in a clear, concise manner, and are readily understood by the development team.

Backlog Grooming & Agile Planning

Proactively manage and groom the product backlog, keeping a well-prioritized list of user stories and epics ready for development.

Work closely with the Product Manager to prioritize backlog items aligned with product roadmap and customer value and prepare user stories for sprint planning (including story point estimation and dependencies).

Cross-Functional Collaboration

Collaborate daily with Development, QA, Product Design, and User Assistance teams to ensure proposed solutions are technically feasible and align with business goals.

Act as a liaison between non-technical stakeholders and the technical team, clarifying requirements and answering questions during sprints to prevent misunderstandings or delays.

Agile Ceremony Participation

Take an active role in Agile ceremonies – attend daily stand-ups, lead backlog refinement sessions, lead/participate in sprint planning, and lead/contribute to sprint reviews and retrospectives.

Help drive smooth Agile execution by providing insight and feedback during these ceremonies and ensuring the team adheres to Scrum best practices.

Testing & Quality Assurance

Define and write acceptance criteria for all user stories to guide the testing process.

Work with QA to develop test plans and ensure thorough coverage of requirements.

Assist in user acceptance testing (UAT) and actively validate that delivered features meet the specified requirements and acceptance criteria. When necessary, help triage and verify fixes for defects or support issues during the sprint.

Documentation

Maintain comprehensive documentation of product requirements, process workflows, and release notes for new features.

Utilize Atlassian Confluence (and similar tools) to document functional and non-functional specifications, decisions, and knowledge transfer information for internal use.

Ensure that all documentation is up-to-date and accessible to relevant stakeholders for knowledge sharing and training purposes.

Product Expertise & Support

Serve as a subject-matter expert on our products.

Provide clear and timely communication to all members of the team about feature progress.

Conduct knowledge transfers to train internal teams (Customer Support, Customer Success, Sales, etc.) on new product features and workflows to ensure organizational readiness for product launches.

Integration & Deployment Support

Coordinate with Development and external partners when integrating with third-party services or APIs.

Assist in third-party integration efforts by gathering requirements for integrations and ensuring that solutions work as intended within our product ecosystem.

Support deployment activities by working with Development to ensure that acceptance criteria and infrastructure needs are met before release.

Continuous Improvement

Identify opportunities to improve business analysis processes and Agile workflows.

Mentor junior analysts or team members (if applicable) by sharing best practices in requirements management and contribute to the refinement of team templates and standards for user stories and documentation.

Additional Requirements

Education: Bachelor’s degree in Computer Science, Information Systems, Business or a related field (or equivalent work experience).