Management and Program Analyst (Data and Policy)

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position.

Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to: Collects, analyzes, cleans, validates, models, monitors, and reports a large volume of complex data and metrics in order to track, measure, project, and communicate NWW program information.

This information will be used in program decision making and program justifications, including in response to Department of War (DoW), Department of Navy (DON), and congressional testimony and inquiries.

Interprets raw data and conducts qualitative, statistical, and quantitative analyses to identify systemic trends, operational gaps, challenges, and opportunities. Regularly monitors and analyzes program data to confirm its accuracy, consistency, and adherence to standards and business rules.

Cross-references and validates database of record data with datasets from other sources. Works with NWW region and headquarters staff and database programmers to resolve issues promptly.

Prepares, creates, and delivers accurate and relevant data and analysis for internal and external stakeholders in a clear and concise manner via written and oral presentation decks, briefings, summaries, reports, charts, graphs, and tables.

Develops and prepares weekly, monthly, annual, and ad hoc data reports and responds to data calls and taskers using program data collected from a variety of sources. Recommends, tracks, and reports on program's key performance indicators (KPI). Determines data requirements and develops collection approaches and survey tools.

Recognizes and modifies problems with methodology as needed. Designs and coordinates enterprise-wide program surveys, monitors their progress, and analyzes the results.

Designs, builds, and manages an interactive NWW program dashboard that monitors performance, identifies problems, opportunities, and caseload trends, analyzes resource utilization, and enables program leadership to make informed decisions. Serves as the subject matter expert and point of contact for the NWW program database.

Grants access to new employees and removes access from departed employees. Liaises with the database of record database programmer and tracks requested updates to ensure NWW module enhancements are properly implemented and reported database errors are corrected. Validates NWW database compliance with relevant data collection and retention policies.

Recommends corrective action when needed.

Ensures database of record captures data relevant to program analysis via a streamlined Region and Headquarters personnel submission process and by hosting database improvement working groups Incorporates database process updates in relevant policies and desk guides and collaborates with the NWW Training Analyst to provide staff training that ensures standardization and compliance.

Leads effort to migrate NWW data to a next-generation database solution that meets operational needs if a new database of record is required. Provides technical assistance to NWW staff on projects requiring data collection and/or analysis.

Supports the NWW HQ Quality Assurance Analyst during annual evaluations of NWW Program operations and during externally directed audits and inspections. Provides relevant data and analysis, analyzes performance, and provides corrective recommendations and training to help staff meet standards.

Communicates effectively and professionally with senior military and civilian leadership, and other stakeholders and program staff. Serves as subject matter expert on NWW policies and instructions. Coordinates with NWW Headquarters and Regional program staff to ensure appropriateness and applicability of policy and procedures.

Reviews and analyzes policy utilizing evidence-based practices and advises management on methods and techniques which may be applied to improve the effectiveness and efficiency of NWW Headquarters and Region operations.

Supports the Quality Assurance Analyst during evaluations of NWW Program operations and during externally directed audits and inspections.

This includes analyzing policy compliance and providing corrective recommendations; training to help staff meet standards; preparing reports that include findings and corrective actions; and following up with appropriate NWW staff in areas where there are deficits.

Participates in interagency groups and/or committees to identify and implement policy recommendations to improve overall functions and operations affecting Recovering Service Members as they move through all phases of recovery and reintegration, to include transition out of the military to the care of the Department of Veterans Affairs (VA).

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess all of the following: 4 years of progressively responsible specialized experience in a wide range of analytical and statistical methods and techniques, sufficient to track, measure, project, and communicate a program's performance Knowledge of quantitative and qualitative techniques for analyzing and measuring effectiveness, efficiency, and productivity of NWW.

Knowledge of a wide range of analytical and statistical methods and techniques, sufficient to track, measure, and project program performance. Knowledge of NWW policies, program, and mission. Knowledge of policy development process sufficient to write, update, and track NWW policy.

Knowledge of Federal and agency regulations, CNIC's programs and missions, and pertinent laws, regulations, and policies related to NWW operations and data collection, use, and retention. Knowledge of agency program goals and objectives, the sequence and timing of key program events and milestones is necessary for effective administration.

Knowledge of Health Insurance Portability and Accountability Act (HIPAA), Privacy Act and the Freedom of Information Act. Knowledge of interrelationships with other programs and key administrative support functions. Knowledge of relevant DoW, DON, and CNIC correspondence manuals and practices.

Skill in the use of data science tools, analytics platforms, and data visualization tools (such as PowerBI, Tableau, Qlik, etc) sufficient to provide accurate and relevant program information. Skill in adapting and performing statistical methods and techniques to measure and improve effectiveness and organizational productivity.

Skill in applying a wide range of methods for assessment and improvement of program effectiveness or management processes and systems. Skill in the use of Microsoft Office products, (e.g., Word, Excel, Power Point, etc.). Skill in dashboard creation and management. Skill in database creation and management.

Skill in compiling and combining data sets from disparate systems, maintaining and managing datasets, ensuring data security and confidentiality, and recognizing data discrepancies, omissions, and trends.

Skill in preparing and presenting reports, dashboards, briefings and recommendations in a clear, concise, organized, accurate, and convincing manner for the intended audience. Skill in collecting, analyzing, cleaning, validating, modeling, monitoring, and reporting a large volume of complex program data.

Skill in effective oral and written communication. Ability to identify multi-organizational and program interrelationship impacts. Ability to select, adapt, and apply appropriate analytical and statistical methods and techniques to analyze and evaluate program performance, services, and operations.

Ability to identify problems; synthesize information, determine accuracy and relevance of information; generate and evaluate alternatives, and make recommendations. Ability to successfully collaborate and work with little supervision.

Ability to plan, coordinate, and complete short- and long-term projects and assignments with multiple deadlines while maintaining attention to detail and accuracy. Ability to adapt to changing working conditions and frequent interruptions involving short fused and/or unanticipated deadlines that must be met.

Ability to assist program staff with data collection methods and tools. Ability to examine large data sets to identify data elements for use in key metrics and KPIs. Ability to analyze type and scope of information and metrics required to evaluate the quality and effectiveness of program implementation.

Ability to articulate data requirements to database programmers. Ability to work effectively as a team player or individually with various levels of management and staff.

Ability to demonstrate the use of organizational skills with particular emphasis on attention to detail and accuracy, ability to negotiate, and ability to work under time pressure without compromising quality of analysis. Ability to analyze and prepare clear, concise, and technically sound reports related to work within the program.

Ability to provide recommendations for corrective actions and track until closure.