Sr. User Researcher

ABOUT THE ROLE

Peloton is seeking a Senior User Researcher with a strong foundation in hardware research to support the innovation, iteration, and optimization of our Bike, Tread, and Row products, as well as the development of future Peloton products and experiences.

While hardware will be the primary focus of this role, this researcher will also bring experience in software and digital experiences - helping us understand how the physical and digital come together to shape the holistic Peloton Member journey.

This Senior User Researcher will work directly with Product Managers, Industrial Designers, Mechanical Engineers, Field Testing Program Managers, Data Scientists, and Product Designers, and will report to the Director, User Research.

YOUR DAILY IMPACT AT PELOTON

Continually evolve our process for organizing user research and testing across multiple product teams, ensuring appropriate prioritization of projects, and crafting and managing short and long term research roadmaps and plans

Collaborate with Product Managers, Industrial Designers, Engineers, and Field Testing Program Managers to identify hardware user research goals based on ambiguous problem statements, and then scope, plan, and execute research to address those goals

Collaborate with Product Managers, Product designers, Data Scientists, and Engineers to scope, plan, and execute software research, as needed

Partner with research operations to source participants for user testing, and handle logistics and schedules around live, in-person or remote testing

Conduct user research for hardware and software, and the interaction between the two

Conduct user research on design mockups, prototypes, beta versions, and finished products and features supplied by the Product teams

Compile and present findings to the relevant partners in a clear and concrete way, that enables stakeholders to make strategic product decisions and design product improvements

Evolve Peloton’s existing user experience research infrastructure to ensure conducting in-office, virtual, and in-field user testing is seamless, efficient, and easy to analyze and report on

Conduct qualitative and quantitative research using a range of tools and approaches (e.g. interviews, ethnography, surveys) to answer user research questions and produce new insights

Help to formulate research documentation to better understand Peloton-specific user behavior

Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects

WHAT YOU BRING TO PELOTON

5+ years of user research and testing experience, including experience working across both hardware and software product teams

Experience conducting research across both physical product development and software/digital experiences — with a strong foundation in hardware, human factors, or physical product development

Experience analyzing research findings and reporting concise and concrete insights and recommendations

Experience developing processes to organize work across multiple people and teams

Experience with remote and in-person user research methodologies

Comfortable incorporating AI tools into research workflows to support efficiency and productivity

Strong analytical and problem-solving skills

Ability to work collaboratively in a team environment

Exceptional communication and storytelling skills

Self-starter; ability to act autonomously

Constant attention to detail

Can provide work samples focused on User Research and Testing

Bonus Qualifications

Degree or equivalent experience in Human Factors, Ergonomics, Anthropometry, or a related physical/embodied discipline

Experience researching software products, digital interfaces, or content experiences

Experience writing, fielding, and analyzing quantitative surveys

#LI-KN1

#LI-Hybrid

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes.

Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

Medical, dental and vision insurance

Generous paid time off policy

Short-term and long-term disability

Access to mental health services

401k, tuition reimbursement and student loan paydown plans

Employee Stock Purchase Plan

Fertility and adoption support and up to 18 weeks of paid parental leave

Child care and family care discounts

Free access to Peloton Digital App and apparel and product discounts

Commuter benefits and Citi Bike Discount

Pet insurance and so much more!

ABOUT PELOTON

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content.

Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.

This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com .

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications.

To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system.

We also want to directly assess your communication skills without the use of an AI tool.