Technical Writer, Docs Content

Technical Writer, Docs Content

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical writers make Stripe products easy to use for developers and everyday users. Our documentation must exemplify quality and instill trust.

Stripe cares deeply about the experience of our users, from enterprise software developers to small business owners. Our products and internal tools require innovation and creativity to create an excellent user experience and to increase developer velocity. We need writers with excellent writing ability and solid technical competence to provide an engaging developer experience.

What you'll do

You'll join the Stripe Docs Content team to help users adopt our industry-leading technologies, and to help Stripe product teams ship exemplary documentation at docs.stripe.com.

Responsibilities

Document Stripe products, including conceptual overviews, task-based guides, APIs, and tutorials for different products

Maintain content quality through curation, user feedback, and content performance analysis

Work alongside our developers, product teams, and support engineers to ensure content expertise and documentation accuracy

Deliver results in a dynamic work environment with plenty of autonomy

Push Stripe docs forward by dreaming up and implementing new ways to deliver, author, analyze, and interact with technical content

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

4+ years of technical writing experience

Able to collaborate, partner with, and learn from other skilled tech writers

Proficient in HTML and Markdown

Conversant with Git and VSCode

Adept at communicating technical concepts clearly and precisely

Preferred qualifications

Experience with backend languages like Ruby, Go, Python, PHP, Node, or Java

Experience with large information architecture projects

Experience balancing multiple product launches

Experience working with a team of technical writers