Customer Sales Representative

Customer Sales Representative (Inbound Sales) – Plumbing Services

Full-Time | Remote | U.S. Hours | Evenings & Weekends Required

About the Role

At Pavago , one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships .

This is a sales-focused customer service role . You’ll build trust quickly, understand the customer’s needs, overcome objections, schedule the right service, and confidently close the call.

If you’re persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.

What You’ll Do

Inbound Sales & Booking

Handle high-volume inbound customer calls

Convert inquiries into booked plumbing appointments

Target an 85%+ call-to-booking conversion rate

Ask the right questions, understand customer needs, and recommend appropriate services

Handle objections while maintaining a professional, customer-first experience

Membership Sales & Upselling

Identify relevant upsell opportunities during customer conversations

Promote and sell the Pipeline Club membership

Target a 10%+ membership close rate

Work toward 35+ memberships within your first 90 days

Scheduling & CRM

Schedule service appointments accurately and efficiently

Document calls, customer information, and outcomes in the CRM

Follow established scripts, workflows, and call processes

Maintain accurate records and follow-up information

Experience with ServiceTitan is highly preferred

Customer Experience

Handle escalations calmly and professionally

Communicate clearly and confidently with customers

Balance sales goals with excellent service

Maintain strong call quality and customer satisfaction

What We’re Looking For

Proven experience in inbound sales, call-center sales, or customer service with sales/conversion targets

Strong phone-based closing and conversion skills

Excellent objection-handling and rapport-building ability

Clear, professional spoken English

Experience using CRM and call-management systems

Comfortable working in a fast-paced, high-volume call environment

Results-driven and comfortable being measured against clear KPIs

Availability for U.S. hours, including evenings and weekends

Nice to Have

Plumbing, HVAC, or home-services experience

ServiceTitan experience

Membership or subscription sales experience

Experience upselling services over the phone

What Success Looks Like

85%+ call-to-booking conversion rate

10%+ membership close rate

35+ memberships sold within the first 90 days

Accurate CRM documentation

Strong customer satisfaction and call-quality scores

Consistent achievement of sales and service targets

Why Join?

Fully remote opportunity

Clear and measurable performance goals

Direct impact on bookings and revenue

Structured sales processes and coaching

Opportunity to strengthen your inbound closing skills

Growth potential into Sales Leadership, Operations, or Customer Experience

Interview Process

Initial Application Review

Spark Hire Intro Video

Interview with Pavago Recruiter

Client Interview

Offer & Onboarding

What Happens After You Apply

Qualified candidates will receive a Spark Hire invitation to complete a short Intro Video. This allows us to learn more about your communication style, inbound sales experience, and ability to handle customer conversations.

Please check your inbox and spam/junk folder for the invitation.

Apply Now

If you’re confident on the phone, know how to turn inbound inquiries into booked appointments , and can balance strong sales execution with excellent customer service, we’d love to hear from you.

#InboundSales #CustomerSalesRepresentative #CSR #CallCenterSales #PlumbingJobs #HomeServices #ServiceTitan #CustomerService #RemoteSales #SalesJobs # Pavago

Originally posted on Himalayas