Inside Sales Representative II (2026-8025)

The Inside Sales Representative II (ISR II) services a defined list of healthcare professionals in support of our client’s product promotional efforts through telephone, email and fax. The ISR II will utilize an approved call guide, as well as, marketing and sales aids, such as brochures and patient education sheets, to accomplish the sales objective for the specific target audience.

Fully remote opportunity.

Monthly Bonus Potential based on performance of $1,000!

KEY RESPONSIBILITIES

Produce positive business outcomes for clients by achieving or exceeding performance goals and objectives

Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers and sales representatives via outbound/inbound phone calls, emails or other digital channels

Responsible for building/confirming HCP demographics, including capturing profiling answers about the practice, other healthcare professionals at that practice and servicing the requests of the practice according to business rules

Demonstrates the product knowledge to detail and “up sell” all products in the portfolio and to evaluate whether the customer qualifies for offers according to business rules

Utilize training and approved materials to deliver comprehensive, skilled sales presentations based on program goals, target profiles and target needs.

Successfully deliver presentations via multiple digital media and channel, i.e. co-browsing, video details, video and WebEx conferencing, phone, email etc.

Contact and deliver presentations to a defined list of HCPs within assigned territories

Work without a call script, following call guidelines and adjusting content of sales presentation based on current plan of action (POA) or appropriate message for target, based on previous discussions/behaviors

Understands and utilizes Telephony and CRM systems to maximize efficiencies

Capture information accurately and completely as outlined in the program business rules and update systems appropriately

Be flexible, organized, and able to comply with constantly changing business rules, processes, products, and literature offerings

Able to balance priorities and work with team members to adjust workload to ensure coverage of all territories

Prioritize and plan work activities, use time efficiently, set goals and objectives and organize daily work schedule to ensure consistent coverage of accounts via the telephone based on established program objectives

Organize and prioritize calls for existing or potential sales targets based on target potential and target needs

Share feedback about customer and sales rep request trends and overall suggestions for improvement with supervisor

Handle potentially negative situations with customers and sales representatives with tact and diplomacy

Investigate issues that cannot be resolved at the time of the initial call and follow through until resolution

Escalate issues to the appropriate parties, when necessary

Participate in extensive product training, development programs and ongoing studies of product and disease states.

Adhere to training, territory management, compliance, reporting and regulatory requirements

The above duties are meant to be representative of the position and not all-inclusive.

EDUCATION AND EXPERIENCE

Two (2) to four (4) years of demonstrated sales success in a business-to-business environment.

Bachelor’s Degree or equivalent experience

Call Center Experience

Experience working in a highly regulated industry

Experience working in a healthcare environment (e.g. hospital, healthcare practitioner office, clinic, etc.)

Experience with HIPAA, PDMA, cGMP, OPDP adverse events and reportable product complaints

Bi-lingual, English and Spanish

KNOWLEDGE, SKILLS & ABILITIES

Demonstrated motivation for sales, meeting sales goals, prospecting and closing

Ability to create Wow Customer Experiences

Excellent written and oral presentation skills

Excellent active listening skills

Ability to learn quickly, absorb diverse information and demonstrate strong attention to detail

Ability to quickly establish rapport/relationships to build trust and confidence over the telephone

Ability to deliver skilled sales presentations

Demonstrates persistence and overcomes obstacles

Demonstrated gatekeeper skills and the ability to navigate a physician’s office via the telephone

Demonstrates accuracy and thoroughness

Demonstrates the ability to promote quality and identify areas for improvement

Demonstrated problem-solving and decision-making skills

Ability to accurately convey information within program guidelines

Demonstrates some knowledge of medical, healthcare or pharmacy terminology

Demonstrated time management skills

Ability to learn, understand and utilize complex information, including product information and disease states

Compliance with all internal and external regulatory standards and training

Demonstrated technical aptitude and computer skills including proficiency in Microsoft Word, Excel, and PowerPoint and the ability to leverage digital technology and resources

Experience participating in video conferencing

Ability to work independently and as a productive part of the team with little direction from the Manager

Adaptable, flexible, and readily adjusts to changing departmental and business needs.

Ability to prioritize work depending on territory objectives

PHYSICAL DEMANDS

Ability to remain seated for long periods of time while using the telephone and computer for order entry

Extensive keyboarding, switching from multiple applications and use of phone is necessary to be successful. (Headsets are available for hands-free phone capability)

Noise and/or vibrations exposure

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The expected base pay range for this position is $24.00-25.00/per hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package.

Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.

CareTria is an Equal Opportunity Employer.

Originally posted on Himalayas