Guest Service Agent (Hotel Receptionist)
Accorhotel · Newcastle, AU
Skills in this posting
The posting
Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
Be an advocate of ALL: Accor’s loyalty program to non members
Checking guests in and out Maintaining accurate guest accounts
Taking bookings, providing helpful information & entering reservations
Answering guests queries in a timely and efficient manner.
Addressing guest requests and handling guest complaints in a positive manner.
Liaise with inter departments to assist guest and advise of room moves
Roster includes working morning, afternoon, evening and overnight shifts
Previous hotel front office reception experience preferable
Professional telephone manner and exceptional customer service skills
Excellent communication, interpersonal and time management skills
A friendly and positive can-do attitude who enjoys working in a team
Previous experience Opera desirable not essential
What is in it for you
ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
The PivotHop read
- Where receptionists move nextevery measured route out
- All open receptionist rolesthe full board
Where these skills also reach
- 886 open executive assistant roles28% readiness from receptionist
- 407 open housekeeper roles28% readiness from receptionist
- 35 open hotel manager roles27% readiness from receptionist
- 1594 open administrative assistant roles24% readiness from receptionist
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