Infrastructure Support Services (ISS) Program Manager

In this role as an Infrastructure Services Support (ISS) Program Manager, you will be responsible for: Leading the ISS program across service desk, end-user tech, AV/VTC, network, M365, infrastructure/cloud, storage, IAM, and asset management.

Setting program vision, goals, and multiyear roadmap; maintaining the Program Management Plan, integrated schedule, and performance indicators. Prioritizing service delivery; managing schedules, risks, issues, and dependencies; resolving competing demands using performance data.

Driving integrated program reviews, post-incident remediation, and audit/OIG coordination; reporting program health to leadership. Identifying and validating mission needs; mapping proposals to architecture, security, funding, and expected outcomes.

Developing acquisition-ready requirements and artifacts (PWS, QASP, IGCE, evaluation criteria, options/mods, acceptance criteria). Coordinating with stakeholders to analyze alternatives and lifecycle impacts; maintaining requirements traceability and backlog prioritization.

Serving as COR under CO designation; executing the QASP; monitoring contractor performance against PWS, SLAs, milestones, and staffing. Inspecting and accepting/rejecting deliverables; reviewing invoices; tracking burn rates, ceilings, and risks; maintaining an audit-ready COR file.

Integrating security and privacy into planning and operations; coordinating incident response and FISMA/NIST/SEC assessments.

Applicants are responsible for confirming all required materials are submitted by the closing date of the announcement. Please check the How You Will Be Evaluated and Required Documents sections carefully, as missing documents will render the application incomplete and ineligible for review.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement.

SELECTIVE PLACEMENT FACTOR: Candidates must hold and maintain a FAC-COR Level III certification. BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement.

SK-16: Applicant must have at least one year of specialized experience equivalent to the GS/SK-14 level: Managing an enterprise IT program or major program segment encompassing multiple infrastructure or end-user technology service areas, including program strategy, multiyear roadmaps, priorities, schedules, risks, dependencies, governance, and/or outcome reporting; Managing IT program budgets and spend plans, cost, schedule, performance, and risk information to recommend decisions; Identifying and translating mission needs into acquisition- and contract-ready requirements, including experience with documents or activities such as performance work statements, quality assurance surveillance plans, independent government cost estimates, evaluation criteria, contract modifications, options, or acquisition packages; AND Serving as a Contracting Officer's Representative (COR), alternate COR, or performing equivalent contract-administration duties for an IT services contract, including contractor performance surveillance, deliverable inspection or acceptance, invoice review or validation, funds and ceiling tracking, performance-deficiency documentation, contract-file maintenance, and contractor-performance assessment input.

ACCOMPLISHMENT RECORD COMPETENCIES: Your Accomplishment Record narratives should address the following competencies.

See the How You Will Be Evaluated section below for more information: Competency 1: Program Management - Ability to develop and execute programs to deliver results that efficiently and effectively meet agency's mission, strategic plan and goals, with little or no guidance.

Competency 2: Requirements Identification and Management - Uses principles and methods to identify, analyze, specify, design, and manage functional requirements through to user acceptance; includes translating functional requirements into technical requirements used for logical design, managing the systems lifecycle, and presenting alternative technologies or approaches.

Competency 3: Contract Management - Uses contract management techniques to oversee the work of contractors and to ensure the timely delivery of products, documents, and deliverables.

Competency 4: Information Systems/Network Security - Implements and uses methods, tools, and procedures, including the development of information security plans and standards, to prevent information systems vulnerabilities and provide or restore privacy and security of applications, information systems, and/or network services.