Project / Delivery Manager - AI Agents

About Lucidya

Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.

This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.

The Project / Delivery Manager owns one critical question

“How do we execute what we promised?”

You take the Solution Consultant’s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.

You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.

Key Responsibilities

1. Scoping & Handover from Solution Consultant

You step in once a pilot or project is conceptually approved.

Formal Handover

Receive full delivery context, including

Discovery findings

Workflow maps and agent logic

Success criteria and KPIs

Pilot narrative and client expectations

Clarify

Scope, constraints, dependencies, and assumptions

Technical and operational boundaries

Scope Confirmation

Translate high-level workflows into clear delivery components

AI Agent versions (v0, v1, v2…)

Integrations, channels, and data sources

Dashboards, reporting, and monitoring

Training, enablement, and documentation

Align internally and with the client on

What is in scope vs out of scope for each phase

2. Detailed Planning & Backlog Management

This is where ideas become execution.

Building the delivery plan and timeline

Milestones, sprints, and go-live checkpoints

Cross-team dependencies (AI, backend, integrations, data, CX ops)

Creating and maintaining the delivery backlog

Break down deliverables into tasks and subtasks

Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)

Keeping tools accurate and trusted

Trello / Jira / Notion as the single source of truth

Task status, blockers, due dates, and changes

3. Coordination & Day-to-Day Execution

You are the operational heartbeat of each pilot or project.

Running regular execution cadences

Standups and check-ins

Progress reviews and decision syncs

Ensuring tight collaboration between

Solution Consultants (business & workflows)

Engineering and AI teams (implementation)

Client stakeholders (CX, IT, Operations, Compliance)