Program Delivery Manager

Program Delivery Manager

Job Summary

We are seeking a Program Delivery Manager to lead the delivery of complex, multi-workstream client engagements across Plutus21 Partners' portfolio of operating businesses and strategic initiatives.

The ideal candidate thrives in fast-moving environments, is comfortable operating in ambiguity, and has a proven track record of leading large-scale programs involving cross-functional stakeholders, external clients, technology teams, and operational delivery functions.

Key Responsibilities

Own end-to-end program delivery across multiple projects and workstreams, including execution, quality, timelines, budget, and stakeholder satisfaction.

Develop and maintain integrated program plans covering scope, milestones, dependencies, resource requirements, risks, and critical paths.

Establish and manage governance structures, including operating reviews, steering committees, executive reporting, and escalation processes.

Coordinate cross-functional teams spanning operations, technology, data, analytics, finance, and client-facing functions.

Manage distributed teams across multiple locations and time zones, ensuring alignment, accountability, and consistent delivery performance.

Lead stakeholder engagement across client organizations and internal leadership teams, serving as the primary point of contact for program execution.

Maintain ownership of program risk management, including risk registers, issue tracking, mitigation planning, and escalation management.

Drive benefits realization by defining success metrics, monitoring outcomes, and ensuring alignment with strategic business objectives.

Oversee resource planning and capacity management, ensuring teams remain appropriately staffed to meet delivery commitments.

Manage program financials, including budgeting, forecasting, cost tracking, vendor spend, and variance reporting.

Coordinate third-party vendors and external partners, including onboarding, performance management, contract oversight, and delivery governance.

Implement and adapt project delivery methodologies, including Agile, Scrum, Kanban, and traditional project management approaches where appropriate.

Track program performance through delivery metrics, operational KPIs, resource utilization, and executive reporting dashboards.

Lead change control processes, ensuring scope adjustments are evaluated, documented, and approved through appropriate governance channels.

Develop detailed implementation plans for future phases and expansion initiatives, including effort estimates, resource requirements, timelines, and risk assessments.

Manage program transitions, scaling activities, and operational handoffs while minimizing disruption to ongoing delivery.

Build and maintain program documentation, including operating procedures, decision logs, governance records, and lessons learned repositories.

Lead team development activities, including hiring, onboarding, performance management, coaching, and succession planning.

Foster a culture of accountability, transparency, continuous improvement, and operational excellence across all delivery functions.

Qualifications

3+ years of experience in program management, project management, operations leadership, consulting, or related delivery-focused roles.

Proven experience leading large-scale, multi-workstream programs with accountability for delivery outcomes, budgets, and stakeholder management.

Demonstrated success managing distributed teams across multiple geographies and time zones.

Strong experience establishing program governance frameworks and executive reporting structures.

Experience managing complex stakeholder environments, including senior executives, clients, operational teams, and external vendors.

Strong financial management skills, including budgeting, forecasting, cost governance, and variance analysis.

Experience managing program risks, dependencies, change requests, and cross-functional delivery challenges.

Familiarity with Agile delivery methodologies, including Scrum, Kanban, sprint planning, retrospectives, and backlog management.

Strong understanding of business systems, data-driven operations, workflow management, and technology-enabled delivery environments.

Experience developing detailed project plans, work breakdown structures, resource models, and implementation roadmaps.

Excellent written and verbal communication skills, including the ability to prepare executive-level presentations and reports.

Strong analytical and problem-solving capabilities with a structured approach to decision-making.

Experience managing third-party vendors, service providers, and outsourced delivery teams.

Professional certifications such as PMP, PRINCE2, MSP, CSM, PSM, or equivalent are preferred.

Ability to operate effectively in fast-growing, evolving environments where structure must often be built rather than inherited.

Originally posted on Himalayas