Operations Manager - Education & Student Services

London School of Excellence is looking for a highly organised and proactive Operations Manager to oversee our day-to-day education operations.

The successful candidate will manage staff activity, student communication, application progress, university correspondence, operational reporting and partnership development.

This is a hands-on management role for someone who can keep multiple teams and processes organised, ensure tasks are completed on time, and provide management with clear visibility of ongoing operations.

Tasks

Manage and monitor day-to-day staff activities, attendance, punctuality and overall performance.

Allocate daily and weekly tasks and ensure work is completed on time.

Conduct brief team check-ins and review staff weekly reports.

Monitor whether students, agents and universities are being contacted and followed up by the responsible team.

Oversee student enquiries, application progress, outstanding documents and pending actions.

Ensure applications are properly assigned, updated and progressed without unnecessary delay.

Monitor university communication, application follow-ups, offers, conditions and outstanding matters.

Assign or coordinate important operational emails and internal communication.

Support and monitor new university/education partnership activities, including follow-ups and meetings.

Ensure staff correctly update the CRM and internal systems.

Monitor overdue tasks, inactive cases and unresolved issues.

Identify blockers, coordinate with the relevant team members and make sure problems are resolved quickly.

Act as the main communication point across teams to keep workflows moving smoothly.

Maintain visibility of staff workload, task status and operational priorities.

Prepare a weekly operations report for senior management.

Escalate serious staff, application, university or operational issues when required.

Requirements

Previous experience in operations, education, student recruitment, admissions, office management or a similar role.

Experience managing or supervising a team.

Strong organisational and time-management skills.

Excellent written and verbal communication skills.

Confident communicating professionally with students, staff, universities and external partners.

Strong follow-up skills and attention to detail.

Ability to manage multiple tasks, priorities and deadlines simultaneously.

Comfortable using CRM systems, email, spreadsheets and other digital tools.

Ability to identify problems and take ownership of resolving them.

Professional and confident telephone manner.

Good written and spoken English.

Ability to work independently and take responsibility for day-to-day operations.

Opportunity to take ownership of a growing education operation.

Work directly with senior management.

Professional development and career progression opportunities.

Exposure to university partnerships, student recruitment and education operations.

Supportive and collaborative working environment.

Opportunity to contribute to improving internal systems and processes.

If you are an organised, responsible and proactive professional who enjoys managing people, solving operational problems and keeping teams on track, we would like to hear from you.

Please submit your CV together with a short introduction outlining your relevant experience.

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