Senior Operations Manager

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Global Finance was set up in 2007 as a part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions.

The capabilities hosted include Accounts Payable, General Accounting & Reconciliations, Treasury Management Support on Capital, Liquidity and Balance Sheet Management, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing, Finance Systems Support & Regulatory reporting.

Over the years, the scope of Global Finance has been expanded to include operations for other enterprise control functions like Human Resources and Risk and Compliance.

The Global Regulatory Reporting (GRR) function, a part of the Global Financial Control organization within the CFO Group, is responsible for accurate filing of non-liquidity related financial regulatory reports including call reports, cross-Border BEA and state fillings, FINREP, COREP, AnaCredit & Statistical reporting.

Job Description

GRR has set up a multi-year program to perform conformance and transaction testing on GRR high-risk reports. The primary responsibility of this role is to deliver a significant business transformation across operating models, process improvement and automation as part of a wider transformation initiative.

Responsibilities

The individual will need to provide thought leadership to the Report owners to identify and drive process redesign within their reporting teams

The individual will need to lead the review and challenge of current processes in collaboration with report owners to identify transformational re-design

The role will require both extensive project management experience and proven experience at working in a variety of roles within financial services across Finance, Operations or Risk Management

The individual will need to demonstrate the skills required to deliver a complex and multi-faceted project end to end

The candidate will be responsible for both medium/long term project planning, as well as day-to-day task tracking and monitoring of risks, issues and dependencies to ensure momentum is achieved and sustained

This is an excellent opportunity for an individual who has demonstrated experience in large-scale op models, process or data transformations to manage and deliver a significant and high-profile initiative

Education

Chartered Accountant or post-graduate degree in business

Experience Range

15+ years of which at least 10 years in relevant roles i.e. Regulatory reporting production, legal entity controller, product controller, risk management, operations, etc.

Foundational skills

Strong background in financial regulatory reporting in the UK and Europe - COREP, FINREP, etc.

Deep understanding of prevalent regulatory environment and emerging regulatory expectations

Ability to manage senior stakeholder relationships and provide leadership updates

Proven experience in providing thought leadership on process redesign

Strong project management experience structuring and delivering complex initiatives

Demonstrates a healthy skepticism and ability to partner with a multiple stakeholder

Collaborative team player with clear examples of working across teams and positively influencing other areas not under their direct reporting lines

Ability to positively drive work forward and create a strong team environment

Structured approach to defining, executing and evidencing deliverables

Ability to operate within a global environment working with stakeholders from multiple locations and time zones

Experience in identifying and managing the risks, issues and dependencies inherent in delivering complex regulatory changes

Previous experience of implementing complex regulatory change programmes into business as usual (BAU) reporting environments (E.G. FRTB, Basel 3.1, FinRep, Ana Credit)

Prior experience working within Agile methodologies / frameworks

Desired skills

Collaborative team player with clear examples of working across teams and positively influencing other areas not under their direct reporting lines

Ability to positively drive work forward and create a strong team environment

Structured approach to defining, executing and evidencing deliverables

Work Timings

11:30 am to 8:30 pm

Job Location*

Mumbai