Operations Coordinator

Operations Coordinator – KPI Reporting, SOPs & Cross-Functional Operations | Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago , one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, measurable, and moving efficiently across multiple departments.

This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams consistently follow through on operational priorities.

You’ll coordinate across functions including Operations, Finance, HR, Customer Service, Logistics, IT, and Vendor Management , serving as a key connection point between teams while giving leadership clear visibility into KPIs, deadlines, risks, bottlenecks, and operational performance .

If you’re highly organized, comfortable working with spreadsheets and operational data, and naturally notice when tasks or processes are falling behind, this role is a strong fit.

What You’ll Own

Process & Workflow Coordination

Track operational workflows across multiple departments

Monitor

Tasks

Deadlines

Dependencies

Deliverables

Outstanding action items

Ensure recurring processes are completed according to established SOPs

Proactively follow up with stakeholders on overdue or incomplete work

Maintain visibility into ownership and next steps

Identify bottlenecks, delays, and operational gaps before they become larger issues

Escalate risks when necessary

Help maintain consistency and accountability across recurring workflows

KPI Tracking & Operational Reporting

Maintain operational dashboards, trackers, and reporting systems

Prepare

Weekly operational reports

Monthly KPI summaries

Leadership updates

Performance insights

Track metrics including

Productivity

Utilization

Workflow completion

Operational efficiency

Use Excel and Google Sheets to organize and analyze operational data

Ensure reporting data is accurate, current, and actionable

Identify trends, inconsistencies, and areas requiring attention

Give leadership clear visibility into operational performance

Documentation & SOP Management

Create, maintain, and update

Standard Operating Procedures (SOPs)

Process maps

Operational checklists

Compliance documentation

Maintain organized records within systems such as

Google Drive

SharePoint

Notion

Ensure documentation is current, accessible, and easy to navigate

Help standardize recurring operational processes

Maintain documentation in an audit-ready state

Identify outdated, incomplete, or inconsistent process documentation

Vendor & Partner Coordination

Communicate with vendors and external partners regarding

Deliverables

Timelines

Invoices

Service updates

Monitor vendor commitments and SLAs

Follow up on outstanding requirements

Escalate delays or performance issues proactively

Maintain organized vendor documentation and approvals

Help ensure vendor obligations and deadlines are not missed

Cross-Functional Operations Support

Coordinate recurring workflows between departments

Keep stakeholders aligned on deadlines, responsibilities, and next steps

Maintain clear communication across operational functions

Support leadership with

Operational research

Reporting

Analysis

Ad hoc initiatives

Track cross-functional dependencies and follow-ups

Help maintain accountability across teams

Support new operational initiatives as business priorities evolve

Compliance & Operational Controls

Ensure operational activities align with established company processes and requirements

Maintain accurate logs, records, and tracking systems

Support audit readiness through organized documentation

Identify missing or inconsistent operational information

Help maintain strong internal controls and process discipline

Flag process deviations and documentation gaps

Support improvements that make operational controls more reliable

2+ years of experience in

Operations

Business Coordination

Administrative Operations

Similar operational support roles

Strong proficiency with

Microsoft Office

Google Workspace

Excel

Google Sheets