Junior Customer Operations Coordinator (mfd)

* Junior profile with a strong willingness to learn and develop.

* Salesforce knowledge is a strong plus.

## About Our Client ##

Our client is a globally recognized technology company serving millions of customers worldwide through innovative digital solutions and services. Operating in a highly international environment, the organization offers strong training, collaborative teams, and exposure to global business operations.

## Job Description ##

* Monitor upcoming customer contract and subscription renewal dates.

* Contact customers regarding upcoming renewals through email communications.

* Send renewal notifications and follow up as required.

* Manage a high volume of customer interactions while ensuring excellent service.

* Update and maintain customer information in Salesforce.

* Ensure renewal activities are completed accurately and on time.

* Work with established processes, templates and operational procedures.

* Coordinate with internal stakeholders to support smooth customer renewal journeys.

* Maintain high standards of data accuracy and administrative excellence.

## The Successful Applicant ##

* Junior profile with a strong willingness to learn and develop.

* Salesforce knowledge is a strong plus.

* Good command of Microsoft Office applications.

* Professional level of English is required. (B2 minimum)

* Positive, proactive and customer-oriented mindset.

* Strong organisation and multitasking abilities.

* Comfortable handling a high volume of emails and administrative tasks.

* Able to work independently and manage priorities effectively.

* Adaptable and eager to work in a fast-paced international environment.

* Logical thinker with strong attention to detail.

* Team player with excellent communication skills.

* Previous experience in customer service, administration, sales support, operations or a similar environment is an advantage.

## What's on Offer ##

* Opportunity to join a globally recognised technology organisation.

* International and multicultural work environment.

* Team of approximately 60 colleagues across multiple nationalities.

* Structured 2-week onboarding programme.

* Comprehensive training materials and ongoing support.

* Hybrid working model. (2 day home office)

* Immediate start.

* Initial 6-month contract with potential for extension.

Quote job ref

JN-072026-7073789

Job Function

Customer Service

Specialisation

Sales Support

Industry

Technology & Telecoms

Where

Geneva

Contract Type

Interim

Job Reference

JN-072026-7073789

Job Nature

Home Office