Commercial Operations Coordinator

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a Commercial Operations Coordinator to support our global business activities and scale internal processes and initiatives within our Operations team. We are looking for a data-driven self-starter with the ability to navigate a fast-paced agile environment to support our global Account Management team.

This role is required to work from our Berlin office 3 days per week.

In this role, you will

Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients.

Help streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organisation

Maintain and improve the internal wiki and documentation used by the global commercial team - keeping information accurate, accessible, and up to date

Develop working knowledge of KAYAK's internal systems to provide guidance and troubleshooting support to the wider team

Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data-informed insights to cross-functional decisions

Support the rollout of new tools and features, including drafting communications, coordinating testing with relevant teams, and documenting outcomes

Contribute to training sessions and knowledge-sharing initiatives that help the broader commercial team build confidence and self-sufficiency

Please apply if you have

At least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles — equivalent experience, transferable skills, or non-traditional career paths are equally welcome

Comfort working with data: you enjoy using numbers to understand problems and communicate findings clearly to different audiences

Strong written and verbal communication skills in English, with the ability to translate complex processes into clear, accessible guidance for both technical and non-technical colleagues

An organised, adaptable approach — you manage competing priorities well and stay effective when things shift

A collaborative mindset: you work well across teams and time zones, ask questions openly, and share knowledge generously

Strong knowledge in Google Workspace; experience with Atlassian tools (Jira, Confluence) or a CRM system such as Salesforce is a plus, but not required

Curiosity about travel technology or digital platforms — prior experience in the travel industry is welcome but not essential

Curiosity about AI and emerging technologies, including hands-on experience using LLMs in study, work, or personal projects, and enthusiasm for building further capability in this area.

Benefits and Perks

Work from (almost) anywhere for up to 20 days per year

Focus on mental health and well-being

Company-paid therapy sessions through SpringHealth

Company-paid subscription to HeadSpace

Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

No meeting Fridays

Paid parental leave

Paid volunteer time

Focus on your career growth

Development Dollars

Leadership development

Access to thousands of on-demand e-learnings

Travel Discounts

Employee Resource Groups

6 weeks paid vacation + a day off for your birthday

Free lunch 2 days per week

Pension plan contributions

Public transportation subsidies

Bike leasing program

Monthly social events, Thursday happy hours, sports teams

An awesome office in Friedrichshain, Berlin

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.

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