Academic & Operations Coordinator

The Academic & Operations Coordinator serves as a key liaison between academic stakeholders (faculty, operations, internship & project partners) and operational teams (program delivery, administration, logistics, and support functions). This role ensures seamless coordination, effective communication, and efficient execution of academic programs and related operations. Fluency in Arabic and English is essential to support Arabic-speaking partners and initiatives (French is a plus).

Key Responsibilities

Academic Coordination

Act as the primary point of contact between academic staff, operations, internship dept and project partners (project partners meaning us in Sommet and the KSA clients, such as Boutique)

Support the planning, coordination, and delivery of academic and operations logistics, and monitoring/tracking of candidates progressions.

Coordinate academic calendars, schedules, materials, and documentation

Support operations and academic partners with administrative and operational needs

Liaise with Arabic-speaking clients and students

Operational Coordination

Coordinate operational processes related to academic activities (logistics, onboarding, documentation, reporting)

Collaborate with project and program teams to ensure smooth execution of academic initiatives

Track operational milestones, deliverables, and timelines (including active support with the internship department)

Maintain accurate records, databases, and reporting relevant to academic and behavioral operations

Identify process improvements to enhance efficiency and quality of delivery

Communication & Stakeholder Management

Facilitate clear and effective communication between academic & operations teams, as well as third party stakeholders.

Translate or support communication in Arabic and English as needed (written and verbal)

Prepare and or circulate briefings, reports, presentations, and meeting summaries

Support relationship management with all involved stakeholders

Quality & Compliance

Ensure compliance with internal policies, academic standards, and Swiss regulatory requirements where applicable

Support quality assurance processes and continuous improvement initiatives

Assist with audits, evaluations, or accreditation-related activities if required

Required Qualifications & Skills

Fluency in Arabic and English (spoken and written) French is also welcome

Experience in a coordination, program management, or operations role

Exposure to academic, educational, or internship placement environments

Strong organizational and multitasking skills

Excellent communication and stakeholder management abilities

Ability to work across cultures and navigate complex organizational environments

Able to manage problem solving with efficiency and promptness with diplomacy skills at all times