Sales Force Effectiveness Manager / Customer Operations Manager

# Sales Force Effectiveness Manager / Customer Operations Manager #

(m/f/d)

Freelance/temporary employment for a project

Basel

Start date: asap

Reference number: 888128/1

### Responsibilities ###

* Compile and analyse all price and condition data to support commercial decisions related to Export business

* Implement, maintain, and monitor price and condition master data according to company Financial Controls Manual (NFCM) requirements

* Train NPhS employees on system (PricePro and TPES) to ensure proper use

* Assist in preparation and review of distribution agreements and any other legal document to be provided to the customer and/or the country

* Independent handling of all documents needed for Export business in close collaboration with various functions (Pricing & Market Access, Supply Chain, Logistics, QA, Trade Compliance, Regulatory, Funds Flow, Credit Management, Finance, Legal, Compliance, PricePro and TPES IT support teams)

* Ensure Commercial Offers, Tender Quotations, Pro-Forma Invoices, Undertaking Letters, or any other document requested by the customer and/or country are correct, complete, and compliant before their signature and communication to external customers

* Provide Pro-forma Invoices to assigned countries to enable commercial transactions & obtaining import licenses as per country specific requirements

* Provide Price Certificates to assigned countries in collaboration with Global Pricing & Market Access for product launches / re-registrations

* Identify, support, and implement process simplification opportunities across NPhS Export Operations

* Support implementation of process re-design initiatives (from kick-off to implementation and monitoring) to improve process compliance, quality, efficiency, productivity and customer satisfaction

### Profile ###

* Maturity in multi-national Commercial and/or Business Administration, Finance roles; in the pharmaceutical industry

* Profound experience in Export business in the pharmaceutical industry; specifically, detailed know-how of commercial business in small and mid-size emerging markets

* Advanced knowledge of relevant software (PricePro, TPES, SAP (SD, FI) and MS Office) and ability to quickly familiarize with new programs or systems (as needed)

* Clear understanding of implications of working in a multi-functional / matrix environment (e.g., Global Pricing & Market Access, Supply Chain, Finance, Legal, QA & Regulatory, Credit Management, Funds Flows, Compliance)

* Coordination and supervision of different tasks simultaneously and ability to set priorities in accordance with objectives and business requirements

* Independent and analytical thinking (one part of role is standardized: different tasks where procedures are known and clear; the other part of the role is tailored: issues need to be analyzed and interpreted and a high degree of associative thinking / cross-functional networking is necessary)

* Interpersonal-, communication-, negotiation- and problem-solving skills

* Project management experience

### Benefits ###

* Fascinating, innovative environment in an international atmosphere