London - Front of House and Security Brand Ambassador (STARS) - Wardour Street

We have a fantastic and exciting opportunity for an energetic & creative Front of House/Security, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1F 8FY. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

This is more than a Front of House, reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment.

You’ll combine outstanding customer service across Reception, Concierge, Facilities coordination, Administration and vendor management with calm, professional security awareness.

Monday - Friday,

60 hours per week

07:00 - 19:00

£16.22 per hour 60 Minute paid lunch break.

Responsibilities

Meet and greet all staff, visitors and contractors in a professional and personable manner

Deliver a consistently high-end customer focused experience

Embody a high-performance approach and encourage colleagues to do the same

Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard

Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work

Assist in emergency situations

Provide timely and accurate information

Respond appropriately to varying and fast changing priorities

Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)

Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Essential criteria

5 year checkable history

Exceptional Customer service skills

Computer literate

Familiarity with Microsoft Office

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

What You’ll Be Doing

Delivering a polished, personable welcome to all staff, visitors and contractors

Locking and unlocking the building.

Creating a consistently high-end, customer-focused experience

Maintaining an immaculate and professional Front of House environment

Acting as the central point of contact for Front of House operations

Building strong relationships with client teams including Facilities and Office Management

Managing changing priorities with confidence and composure

Providing accurate, timely information and support

Responding calmly and effectively in emergency situations

Championing a high-performance culture and leading by example

Representing both Securitas and our client in line with their values, brand and culture

What We’re Looking For

Proven Front of House or corporate hospitality experience

A confident, engaging communicator

Impeccable presentation and attention to detail

Strong organisational skills and the ability to multitask

A proactive mindset with natural problem-solving ability

Professionalism, discretion and integrity at all times

Company Benefits

Health & Wellbeing

Company pension and advice and planning

Life assurance scheme

Discounted gym memberships

Wellness advice and support, including financial, emotional and physical

Dental and Physical Health Plans

Lifestyle Benefits

Cycle to work scheme

Car lease and new car purchasing schemes

Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel

Mortgage Advise

Payroll ISA's

Eligibility for Costco Membership

Learning & Development

Support with further education

100's of eLearning courses

Accredited courses by C&G, ILM, IOSH and SIA

Leadership Development programs both local and global

See a different world with Securitas UK

Ready to make a difference? You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day.

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

Opportunity – Seeing potential in every person

People – Putting people at the heart of what we do

Purpose – Making your world a safer place

So what happens next?

Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

Ready to see a rewarding world?

From day one, you'll have access to a range of benefits, including:

Employee discounts with leading global and local brands.

Health and wellbeing support, 24/7 online GP services.

Pension and financial wellbeing resources and support.

Life assurance for added peace of mind.

Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step...

Join a team that values your contribution, supports your growth and helps you build a rewarding career.

Click "I'm Interested" and start seeing a different world with Securitas UK.