Senior Technical Support Engineer (Tier3)

Senior Technical Support Engineer Level 3 (Tier 3)

At Netsurit , we don't just support IT — we enable businesses to grow, scale, and innovate using modern cloud, security, and AI-driven solutions.

You'll work with technologies like Microsoft 365, Azure, Microsoft Copilot, automation platforms, and modern infrastructure to help our clients streamline operations, strengthen security, and unlock smarter ways of working.

If you're passionate about cloud, infrastructure, problem-solving, and the future of AI-enabled IT, this role puts you right where strategy meets execution.

As part of your application, we'd love to see how you've used AI, automation, or modern cloud technologies to improve systems, processes, or business outcomes.

About Netsurit

Netsurit 's mission is to Support the Dreams of the Doers — our clients and our people.

We free our customers to focus on their goals by running, securing, and modernizing their IT environments. At the same time, we invest deeply in our people's growth, careers, and ambitions.

Inc. 5000 Fastest-Growing Private Companies (#305)

2024 Global MSP 501 – Top 500 Managed Service Providers

27+ years in business, 600+ customers globally

The Role

As an IT Services Consultant, you'll be a senior technical resource delivering:

High-end cloud, infrastructure, security, and client solutions

Project delivery, consulting, and complex troubleshooting

Proactive improvements across client environments

Technical leadership and mentorship within the team

You'll work across Microsoft 365, Azure, virtualization, networking, and security, and increasingly help clients adopt automation and AI-driven workflows.

What You'll Do

Design and implement client projects (cloud, infrastructure, security, modernization)

Deliver proactive and reactive technical support across Netsurit 's client base

Perform infrastructure and security assessments with reporting and recommendations

Build and maintain high-quality client documentation and policies

Handle

Incident Management

Problem Management

Service Requests

Change Management

Apply ITIL and ITSM best practices

Work extensively with

Microsoft 365 / Office 365

Azure

Hyper-V / VMware

Identity, security, backup, and resilience solutions

Design, support, and troubleshoot

TCP/IP, VLANs, firewalls, switches, routers

Secure networks and environments

Ransomware and malware protection strategies

Mentor junior consultants and run technical knowledge-sharing sessions

Must Have

3–5+ years' experience in IT, infrastructure, or MSP environments

Formal IT qualification (Microsoft role-based certs strongly preferred)

Strong experience in

Microsoft stack (M365, Azure, Windows Server)

Virtualization (VMware / Hyper-V)

Networking & security fundamentals

Solid understanding of ITIL / ITSM environments

Strong troubleshooting, problem-solving, and client-facing skills

Experience with

Automation

Scripting

AI tools (Microsoft Copilot, AI workflows, Power Automate, etc.)

Cloud optimization and modernization projects

Consulting or MSP background

A mindset of continuous improvement and learning

The Kind of Person Who Thrives Here

You love technology and solving complex problems

You're curious about AI and automation, not threatened by it

You take ownership of outcomes, not just tasks

You enjoy working with clients and making a real impact

You want to grow into higher-level consulting, architecture, or leadership

What You Get

Exposure to enterprise, international clients

Real-world experience with modern cloud, security, and AI-enabled IT

A company that invests in your growth and certifications

A culture that actually supports your personal and professional dreams

Artificial Intelligence Innovation

Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team that's shaping the future of AI-powered innovation.

Please share your experience and knowledge in AI as part of your application, we'd love to see how you can help us drive what's next.

Closing Date: 31 August 2026

Originally posted on Himalayas