IT Specialist

Major Duties: GS-2210-9 Serves as a team member on ad hoc and/or standing work groups in a virtual environment accountable to the division chief. Creates and maintains documentation on networks, systems, applications and databases to include historical and trending information. Develops and manages customer service performance requirements.

Works with customers to test applications to assure software and systems quality and functionality. Participates in networks, systems, applications and databases designs to ensure implementation of appropriate monitoring systems. Assesses security events to determine impact and implements corrective actions.

Documents systems administration standard operating procedures. Researches, evaluates and provides feedback on problematic trends and patterns in customer support requirements. Maintains problem tracking and resolution databases.

Participates in the planning, execution, operation and maintenance of IT systems and infrastructures to insure systems can be properly monitored. Consults with customers to identify any specify requirements and/or actions required for various events. Monitoring of events to identify Incidents and provide to the appropriate support organization.

Participates in the restoration processes (Critical, High-Level Incident) for service outages, bringing information available from monitoring tools.

Contributes monitoring timeline/event information for Problem Management, for inclusion in any Post Incident Review (PIR) Monitoring of all scheduled/unscheduled maintenance to determine if system that are monitored have returned to their normal state of operations. ***Additional duties required, within scope of the position descriptions.*** Major Duties: GS-2210-11 Monitors network, system, applications and database performance for changes that could cause a degradation or loss of the IT system or application.

This is accomplished by monitoring various system performance factors in the networks, systems, applications and databases workloads. Monitors assigned networks, systems, applications, databases using various reporting programs.

Serves as a team lead or team member on ad hoc and/or standing work groups in a virtual environment accountable to the division chief. Creates and maintains documentation on networks, systems, applications and databases to include historical and trending information. Develops and manages customer service performance requirements.

Works with customers to test applications to assure software and systems quality and functionality. Participates in networks, systems, applications and databases designs to ensure implementation of appropriate monitoring systems. Consults with customers to identify any specify requirements and/or actions required for various events.

Monitoring of events to identify Incidents and provide to the appropriate support organization. Participates in the restoration processes (Critical, High-Level Incident) for service outages, bringing information available from monitoring tools.

Contributes monitoring timeline/event information for Problem Management, for inclusion in any Post Incident Review (PIR) Monitoring of all scheduled/unscheduled maintenance to determine if system that are monitored have returned to their normal state of operations. ***Additional duties required, within scope of the position descriptions.*** This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Code: 411.

For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: IT Specialist/PD18635A Bargaining Unit: Yes Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Travel Required: Up to 25%. Occasional travel may be required as needed for this position. Work Schedule: Tuesday-Saturday; 2:30PM to 11:00PM CST. (Tour of duty may be subject to change based on organizational needs).

Compressed/Flexible: May be available/authorized, at Manager's discretion as determined by the Agency Policy. Telework: (AdHoc) Authorized at Manager's discretion. Virtual/Remote: This is NOT a virtual NOR a remote position. Physical Demands: This position is sedentary working at a keyboard and monitor.

Walking, standing, bending, or occasional lifting of boxes or IT equipment weighing up to 50lbs may be required. Working Conditions: Work is performed in a typical computer operations environment. Rooms are well-lighted, air-conditioned office spaces with moderate noise from common office equipment.

Computer equipment on the operations floor involves the use of high voltage electricity.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2026. ***You must meet the Minimum Qualification Requirements -AND- Specialized Experience to qualify for this series as described below.**** Minimum Qualification Requirements Basic Requirements Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- Specialized Experience for GS-2210-9/11: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization.

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.

Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Specialized experience for this GS-2210-9/11 position is defined as: Experience leading and coordinating enterprise-level IT incident management operations in a 24/7 environment, including monitoring, triaging, and resolving major system outages affecting multiple users or locations.

Demonstrated ability to analyze complex IT systems (networks, applications, servers), direct cross-functional technical teams, and restore services within defined service level agreements.

Experience communicating incident status and impacts to stakeholders and senior leadership, developing reports and root cause analyses, and applying ITIL-based processes for incident, problem, and change management. Experience supporting policy implementation, process improvement, and operational planning for IT service delivery.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.