POOLING: Technical Support Specialist

We are seeking a compassionate, patient, and tech-savvy individual to join our team as a Technical Support Specialist for once of our top clients.

In this vital role, you will be responsible for providing exceptional technical support to our customers through email, chat, and phone. This position is ideal for someone with outstanding written and verbal communication skills, who is customer-focused and comfortable working in a fast-paced, remote environment.

Key Responsibil ities

Inbound Support Handling

Respond to support tickets via email, providing timely, accurate, and empathetic assistance to customers.

Handle inbound support calls, offering effective problem-solving solutions and excellent customer service.

Maintain a high level of product knowledge to assist with customer inquiries effectively.

Customer Service

Provide exceptional customer service and support, ensuring customer satisfaction and loyalty.

Follow up on customer interactions when necessary to ensure resolution and satisfaction.

Escalate complex issues to the relevant departments when necessary.

Administration and Reporting

Keep accurate records of customer interactions, transactions, comments, and complaints.

Provide regular reports on customer service issues and product feedback.

Qualifications and Experience

Minimum of 2 years' experience in a technical and customer support role

Familiarity with CRM/ticketing systems

Excellent communication skills, both written and verbal

Proficient in using chat, email, and phone systems

Knowledge of technical terminology and concepts

Ability to work independently and in a team environment

Customer service-oriented mindset

Strong problem-solving abilities

Experience in the IT industry is a plus

Technical Requirements

Has own equipment (Laptop or Desktop) at least core i7 with 16 GB RAM and a back-up equipment

Stable internet connection (at least 100 MBPS upload and download)

Conducive home-office work set-up and noise canceling headset.

On Offer

Competitive pay, based to skills and experience

Permanent remote setup

Day shift: AU Business Hours (approx. 7:00 AM – 4:00 PM PHT)

Annual performance review

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Join our team at Three Peaks International Pty Ltd and take your technical support career to the next level.

About us

Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration. Simply put, we help businesses grow by providing them the staff they need that gets the job done.

Originally posted on Himalayas