IT SPECIALIST (CUSTSPT)-TITLLE 32

As a IT SPECIALIST (CUSTSPT)-TITLLE 32, GS-2210-11, you will install, configure, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries. Provide incident information to the Incident Response (IR) Specialty. Provide Tier II support for end-user hardware failures.

Re-image customer workstations and resolve complex problems. Detect damaged or lost files, optimize disk management, measure system performance, control system security, and extend system capabilities to support local requirements. Troubleshoot and repair IT systems and related components.

Notify team leader of any significant trends in hardware/software implementation issues and any potential problems. Coordinate support actions with user, other IT personnel, and higher levels. Evaluate IT hardware and software used by activities. Install, test, and prepare performance reports and recommendations on equipment.

Work with users to test and evaluate software packages. Provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Support users with custom installation and maintenance of hardware and software.

Document actions taken in the current work ticket tracking system and serve as a point of information for workstation operations. Receive, respond to, and ensure resolution of help center calls. Receive requests for resolution of hardware or software problems that may require in-depth research.

Coordinate external vendor support for warranty repairs when applicable and ensure proper escort assigned while work is performed. Maintain awareness of current trends in information technology. Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.

Work directly with Property Book Officers to ensure assigned and transitional property is accounted for. Perform cyclic inventories as required by the Command Supply Discipline Program. Perform other duties as assigned.

A more comprehensive detailed description of the position may be found in Position Description PDD2526P02 on file in the employing unit or in the Human Resources Office. Contact the KY HRO Staffing Section via email for additional information, ng.ky.kyarng.mbx.hro-technicianstaffing@army.mil.

MINIMUM REQUIREMENT: Experience that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.

Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. Must have Security+ Certification.

SPECIALIZED EXPERIENCE: Must have at least 36 months experience assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.

Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience with analysis and design techniques to develop system software modifications, systems administration policy, and procedures for use across the organization.

Experience using software technology and related computer equipment to perform studies and to evaluate system changes. EXPERIENCE REQUIREMENTS: Resume must have complete dates (Example 2 JAN 1980 to 3 MAR 1981 or JAN 1980 to MAR 1981), work schedule, and hours worked per week of employment.

Use of year only and unspecified work schedule will result in disqualification. Each applicant must fully substantiate -in their own words- that they meet 100% of the minimum requirements and specialized experience listed above in detail; otherwise, the applicant will be considered unqualified for this position.

Do NOT copy and paste from the vacancy announcement or the position description. Also, make sure the applicant's name is on every document submitted, otherwise it will NOT be considered