INFORMATION TECHNOLOGY SPECIALIST

Performs services as a SAP Information System Security Officer (ISSO). Develops and documents system standard operating procedures and provides guidance to management. Provides technical assistance, a systems advisory service, and training. Serves as IT Asset Manager and equipment custodian to squadron and group commanders and client systems representative.

In order to qualify, you must meet the experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirement for 2210 series.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of IT related experience at the next lower broadband NH-1, equivalent to the next lower grade GS-04, or equivalent in other pay systems, which demonstrates each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

OR EDUCATION: Bachelor's degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Note: You must submit copies of your official transcripts. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1.

Expert knowledge of IT security principles, concepts, practices, products and services, and methods for evaluating risk and vulnerability, implementing mitigating improvement, and disseminating IT security tools and procedures. 2.

Knowledge of IT customer support concepts and methods, installed operating systems, network systems, applications, protocols, and equipment, and the IT infrastructure sufficient to serve as senior customer technical analyst with responsibility for resolving the most complex customer problems related to Special Access Program (SAP) IT systems. 3.

Knowledge of the latest advancements in technology to initiate corrective or preventative action to ensure optimum performance of the system. 4.

Knowledge of operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers. 5.

Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers. 6. Ability to communicate orally and in writing.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.