Human Resources Specialist (Info Sys)

You will serve as a Human Resources Specialist (Info Sys) and be responsible for managing and providing subject matter expertise on a help desk that is available to all USCG employees for its human resources information systems (HRIS) such as eOPF, GovTA, USA Staffing, FedHR, EmpowHR, and NFC.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team.

Typical work assignments include: Managing the USCG Civilian HR Systems Help Desk as the primary customer-facing support function for HR system users, including intake, triage, escalation, resolution tracking, customer communication, and coordination with functional and technical teams to ensure timely support and continuity of HR operations.

Administering and supporting USCG civilian HR systems, including FedHR, NFC systems, GovTA, and related HR platforms, by monitoring system access, troubleshooting user issues, coordinating system updates, supporting data integrity, and ensuring users receive accurate and timely assistance.

Triaging and managing USAS-related tickets, inquiries, and system issues, including reviewing requests, determining the appropriate resolution path, coordinating with internal stakeholders, escalating complex issues, and tracking actions through completion.

Providing expert advice and guidance to operational staff, HR specialists, managers, and system users regarding the use of HR automation tools, software systems, access requirements, system limitations, and solutions to recurring or complex HR systems issues.

Developing, maintaining, and improving internal tracking tools, standard operating procedures, knowledge articles, and reporting mechanisms for HR systems support, audit responses, help desk performance, recurring issues, and customer service metrics.

Managing and coordinating internal and external Financial/IT audit requests for Civilian Personnel systems, including tracking requests, gathering required documentation, coordinating responses with stakeholders, and ensuring audit deliverables are completed accurately and timely.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information

To qualify at the GS-12 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector.

Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis.

IT Customer Service - managing an HR Systems Help Desk, demonstrating strong technical knowledge of HR information systems, effective issue triage and resolution, and a commitment to delivering timely, accurate, and customer-focused support to system users.

Database Support - serving as subject matter expert for HRIS systems in order to support troubleshooting tickets.

HR Information Systems - understanding HR systems requirements development techniques and practices; and HR information systems concepts and methods, as well as consultative skills, sufficient to provide advice and assistance for HR information systems.

NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. NOTE: Education cannot be substituted for experience at this grade level.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.