Night Front Office Manager
MRH-Zermatt SA · Zermatt, Valais, Switzerland
Skills in this posting
The posting
-Handling check-in and check-out for late arrivals and early departures.
-Providing guest services throughout the night in accordance with ISO quality management standards.
-Conducting nightly audit processes, including reconciling transactions and balancing accounts.
-Verifying and posting charges, such as room rates and service charges.
-Generating financial reports and statements for management review.
-Posting daily sales and closing entries.
-Preparing and reviewing guest bills, checking and filing guest checks.
-Handling guest complaints or issues to ensure a satisfactory resolution.
-Operating the telephone switchboard and performing basic administrative tasks.
-Performing general cleaning duties.
-Ensuring peace and order throughout the hotel, including regular patrols of the premises.
The PivotHop read
- What a hotel manager actually earnsmedian, seniority, by country
- What hotel managers do insteadevery measured route out
- All open hotel manager rolesthe full board
Where these skills also reach
- 30 open sommelier roles39% readiness from hotel manager
- 5 open flight attendant roles23% readiness from hotel manager
- 300 open chef roles21% readiness from hotel manager
- 59 open event planner roles14% readiness from hotel manager
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