Medical Virtual Assistant (Scheduling & Billing Support)

Overview A growing U.S.-based mental health practice is seeking a detail-oriented and proactive Virtual Assistant to support daily administrative, client coordination, and medical billing tasks. This role is ideal for someone with medical billing experience who is comfortable handling both client communication and backend reconciliation tasks within an EHR system. There is potential for this role to expand into a full-time shared position supporting two therapists.

Key Responsibilities

Client Communication & Scheduling

Answer incoming calls and assist clients

Schedule, reschedule, and manage appointments

Respond to emails and client inquiries professionally

Billing & Payments (CORE FOCUS)

Submit daily insurance claims via EHR system

Investigate and follow up on unpaid or rejected claims

Perform billing reconciliation (ensure payments match records)

Collect co-payments at the start of each day

Communicate with insurance companies regarding claims

Administrative Support

Maintain and clean up records within the system

Update and input accurate data into EHR

Follow SOPs for billing and admin processes

Create or update templates/scripts for communication when needed

Software & Tools Must Have

Medical billing experience (non-negotiable)

Nice to Have

SimplePractice

TherapyNotes

Google Workspace (Docs, Sheets, Drive, Gmail)

Requirements

Strong English communication (clear, easy-to-understand accent)

Previous experience in medical billing / healthcare admin

High attention to detail and accuracy

Comfortable following SOPs and structured workflows

Strong organizational and multitasking skills

Working Hours

~20 hours per week (Part-Time)

CST working hours

Potential to scale to full-time (40 hours/week)

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM

Originally posted on Himalayas