Dental Virtual Assistant (Spanish- English Bilingual)

Position Details

Job Title: Dental Virtual Assistant (Spanish- English Bilingual)

Position Type: Full Time

Work Schedule: 8:00 am to 5:00 pm Eastern Time Zone (EST)

Work Days: Monday to Friday

Salary: $6.00 – $8.00 per hour

Workplace: Remote

Description About the Company Join a pediatric dental surgery practice in Florida dedicated to providing high-quality care for children. We are looking for a reliable and detail-oriented Medical Virtual Assistant to support our administrative operations and help deliver an excellent patient experience. Responsibilities Top Priorities

Serve as the virtual front desk by managing inbound and outbound patient calls and patient communications.

Process dental and medical insurance pre-authorizations.

Upload and organize faxes and patient documents.

Additional Responsibilities

Manage and update patient records in Oryx.

Verify dental and medical insurance eligibility including same-day eligibility checks

Prepare and send referral acknowledgment letters and emails.

Perform billing-related tasks.

Maintain accurate patient records and ensure HIPAA compliance.

Submit daily end-of-day activity reports.

Provide general administrative support as needed

Requirements Experience

At least 1 year of experience in a dental or healthcare administrative role. Dental practice experience is highly preferred.

At least 1 year of experience with dental and medical insurance pre-authorizations and insurance eligibility verification.

Experience using EMR/EHR systems. Experience with Oryx is a plus .

Clinical or healthcare experience (e.g., Nursing, Medical Assisting, Medical Billing, or similar) is an advantage.

HIPAA training or certification is a plus.

Spanish-English bilingual skills are highly preferred.

Excellent customer service and patient communication skills.

Organized, detail-oriented, and reliable.

Able to work independently with minimal supervision.

Proficient with Google Workspace (Google Drive and Google Meet).

Basic Requirements

Must speak and write English clearly and professionally.

Must have relevant work experience.

Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

Must be available to attend video meetings with camera on when required.

Technical Requirements

Computer: Reliable laptop or desktop computer.

Internet: Stable high-speed internet connection (minimum 25 Mbps).

Audio: Noise-canceling headset.

Video: Working webcam for virtual meetings.

Workspace: Quiet and professional work environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. Originally posted on Himalayas