Senior Global Event Manager, Content Operations & Production

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

A quick heads-up about hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Senior Global Event Manager, Event Content Operations & Production.

About the job

Twilio’s most important events require strong operational leadership, thoughtful production strategy, disciplined systems, and clear accountability across teams, vendors, and deadlines.

As Global Event Manager, Content Operations & Production, you will lead the operational and production strategy that turns Twilio’s event content plans into polished, scalable live experiences. You will own content operations, production-partner management, event content systems, technical readiness, and onsite delivery across the Global Events portfolio.

You will serve as the content and production lead for SIGNAL World Tour, owning the production model, agency partnership, content workflows, and onsite execution for priority Tier 1 events. For SIGNAL, you will lead breakout content operations and production and partner on General Session production support, including technical planning, production readiness, and vendor coordination. For SKO, you will own production-partner strategy and delivery.

This role is a strong fit for someone who combines production expertise with operational rigor and knows how to build delivery models that scale globally.

In this role, you’ll

Set the content operations and production strategy across Twilio’s priority Global Events portfolio, with primary focus on SIGNAL and SKO.

Lead SIGNAL breakout content operations and production, including CFP, session intake and selection workflows, agenda and speaker data, deck readiness, technical checks, Speaker Ready Room, and onsite delivery.

Partner on SIGNAL General Session production, providing senior leadership across technical planning, rehearsals, vendor coordination, and show readiness.

Own SKO production strategy and delivery, including production-partner scope, technical planning, budget oversight, rehearsals, and onsite execution.

Lead production agencies and vendors across priority programs, setting scope, standards, budgets, deliverables, performance expectations, and escalation paths.

Own the event content systems and technology strategy, including Sessionboard and related platforms, and ensure accurate, connected data across agenda, speaker, content, and production workflows.

Establish scalable operating models for content intake, agenda management, deck delivery, production handoffs, reporting, and onsite execution.

Operationalize the speaker communications and experience standards established by the Sr. Global Event Manager, Content Strategy & Speaker Experience through systems, processes, vendors, and onsite workflows.

Serve as the content and production lead for SIGNAL World Tour in partnership with the Flagship Events Lead, providing strategic oversight of production planning, content operations, agency delivery, and Tier 1 onsite execution.

Make senior-level decisions and recommendations across production approach, scope, budget, resourcing, technology, operational feasibility, risk, and attendee experience.

Serve as the senior escalation point for content operations, production, systems, and vendor risks, driving timely resolution across cross-functional teams.

Build reusable production, technology, data-governance, and content-operations standards that scale across flagship, internal, regional, and executive programs.

Lead post-event evaluations across production, systems, agency performance, and operational delivery, turning insights into improvements across the portfolio.

Direct agencies, vendors, contractors, and supporting resources while retaining accountability for quality, budget, and final delivery.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required

7+ years in event production, content operations, event technology, or large-scale B2B events.

Proven leadership of complex event production across multiple programs, stages, vendors, stakeholders, and deadlines.

Demonstrated ownership of production strategy, technical planning, budgets, scopes of work, vendor management, risk, and onsite delivery.

Deep knowledge of breakout content operations, including CFP, session intake, agenda management, deck readiness, technical checks, and Speaker Ready Room.

Hands-on proficiency with event content systems and agenda platforms, including session data, speaker records, reporting, and production handoffs.

Strong command of General Session and breakout production, rehearsals, show flow, livestream or recorded content, and onsite execution.

Sound judgment when making tradeoffs across scope, budget, timeline, technology, production quality, and attendee experience.

Strong cross-functional leadership, stakeholder management, and operational decision-making skills.

A track record of building scalable operating models, governance, standards, and playbooks.

Ability to lead agencies, vendors, contractors, and supporting resources while retaining accountability for final delivery.

Willingness and ability to travel domestically and internationally.

Desired

Background leading production or content operations for a global roadshow or regional event portfolio.

Familiarity with large-scale technology, SaaS, developer, customer, sales, or executive events.

Hands-on knowledge of Sessionboard, Swoogo, RainFocus, Airtable, Cvent, or similar platforms.

Fluency in production budgeting, vendor negotiations, and change-order management.

Strong partnership skills across Product Marketing, Customer Marketing, Brand, Creative, Legal, Sales Enablement, regional marketing, and executive stakeholders.

Knowledge of livestream, broadcast, recording, and on-demand content workflows.

Comfort operating in a fast-paced, highly matrixed global environment.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.