Customer Service Representative (Non-Voice)
Treantly · Philippines
Skills in this posting
Extracted from the posting text by the instrument — the demand side, read literally.
The posting
Our client is seeking dedicated Customer Service Representatives to expand their e-commerce support operations and ensure continuous 24/7 service availability.
This position focuses exclusively on written communication via email and live chat platforms. The primary objective is to deliver efficient, high-quality assistance, significantly decreasing response durations to a target window of 5 to 10 minutes.
Responsibilities include the thorough documentation and internal escalation of inquiries to facilitate rapid resolution by the appropriate departments.
Key Responsibilities
Respond to customer inquiries through live chat and email
Handle customer questions, concerns, and support requests in a timely and professional manner
Monitor and manage incoming customer tickets
Provide accurate information and resolve customer concerns whenever possible
Escalate issues that require assistance from other teams
Log and document customer issues and operational concerns in Slack and Monday.com
Coordinate internal follow-ups for issues such as warehouse or camera checks
Maintain accurate records of customer interactions and reported issues
Follow established processes and ensure customer concerns are properly tracked until resolved
Provide consistent support across assigned shifts to maintain 24/7 customer coverage
Qualifications and Experience
Previous experience in customer service, chat support, email support, or a similar role
Excellent written English and strong written communication skills
Strong attention to detail and accuracy
Ability to respond quickly while maintaining quality and professionalism
Comfortable handling multiple customer conversations or tickets at the same time
Strong problem-solving and critical-thinking skills
Able to work independently in a remote environment
Willingness to work assigned shifts as part of a 24/7 support schedule
E-commerce customer service experience is highly preferred
Experience supporting customers through live chat and email
Experience using ticketing or customer support platforms
Familiarity with Slack and Monday.com
Experience working in a fast-paced customer support environment
Experience handling order-related or e-commerce concerns is a strong advantage
What we Offer
Opportunities for growth and advancement
HMO- Maxicare
Work Hours
Full-time, PST business hours, Remote
Originally posted on Himalayas
Excerpt from the original listing. The full, current text lives at the source. Read and apply there →
The PivotHop read
- What a customer support specialist actually earnsmedian, seniority, by country
- Alternative careers for a customer support specialistevery measured route out
- All open customer support specialist rolesthe full board
Where these skills also reach
Adjacent occupations measured from the same postings — readiness is what a customer support specialist’s profile already covers.
- 473 open executive assistant roles49% readiness from customer support specialist
- 600 open sales representative roles38% readiness from customer support specialist
- 530 open it support specialist roles38% readiness from customer support specialist
- 600 open project manager roles37% readiness from customer support specialist
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