Customer Service Representative

Customer Service Representative Monday-Friday 8:00 AM-4:30 PM CST | $18.00/hour | Full-Time Location: Remote Looking for a rewarding career where you can make an impact every day? Join DxTx Pain & Spine, a physician-aligned partner organization supporting award-winning pain and spine practices nationwide, where you'll help new patients get scheduled and educated about treatment options, all from the comfort of home, with a consistent weekday schedule. Why You'll Love Working Here

Fully remote position with a remote stipend

Consistent Monday-Friday daytime schedule

Warm leads only, no cold calling

Meaningful work connecting patients to care

Comprehensive benefits package

What You'll Do As a Contact Center Representative, you'll play a key role in scheduling new patients for our affiliated pain clinics and surgery centers, handling inbound calls and following up with warm leads to educate them on treatment options.

Answer inbound calls from prospective new patients and assess their needs

Answer general questions regarding treatment options

Make outbound calls to incoming leads to educate them about possible treatments

Register and schedule new patients; send appropriate materials prior to appointments

Reschedule, cancel, and confirm appointments as needed

Provide excellent, timely customer service

Maintain operations by following established policies and procedures

Help track the effectiveness of new marketing initiatives

Contribute creative ideas to optimize marketing strategies

Qualifications

High school diploma or GED required

1+ year of customer interaction or customer support experience (phone or face-to-face) strongly preferred

Previous healthcare facility and contact center experience preferred

Skills for Success

Excellent verbal and written communication

Strong interpersonal and customer service skills

Service-oriented approach to resolving customer concerns

Excellent organization and attention to detail

Comfortable learning new software and computer systems

Understanding of patient confidentiality requirements

Familiarity with medical terminology and office ethics

Proficiency with Microsoft Office Suite or related software

Benefits

Health, dental, and vision insurance

Accident and life/AD&D insurance

Short- and long-term disability

HSA

Health management tools

Emergency travel assistance & ID-theft protection

LifeMart employee discount program

PTO & company-paid holidays

Paternal leave

401(k) retirement plan

Remote stipend & travel reimbursement

Continuing education reimbursement

Bonusly employee recognition platform

DailyPay on-demand pay access

Join Our Team! If you're looking for an opportunity to make a meaningful impact from home while helping patients access life-changing care, we'd love to hear from you.

An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Originally posted on Himalayas