Customer Experience Specialist- Remote

At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking and growth.

Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are looking for an amazing Customer Experience Specialist to join our Team immediately.

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that enable our continued growth.

Customer Experience Coordinator Tasks

Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking.

Answering incoming calls, text, emails and chats across multiple platforms

Understanding and promoting Bump Boxes products, culture and values

Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities

Be willing to help team members complete various tasks to accomplish organizational goals

Maintaining strict confidentiality of customer information

Fully utilize the systems, tools, training, and resources provided to maximize potential

Assist other departments with varies tasks as needed

Customer service experience (phone experience preferred)

Strong communication skills (verbal and written)

Excellent decision-making abilities

Must be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisor

Regular attendance and punctuality

Benefits

Employee Stock Option Plan

Health Insurance

Employee Recognition Program

Family Friendly Atmosphere

...and the pride of working at the fastest growing company in the region!

Originally posted on Himalayas