Customer Service Specialist

* Exciting opportunity in an international SME

* Start: Immediately or upon agreement | Location: Rotkreuz | Attractive salary

## About Our Client ##

Exciting opportunity in an international SME

## Job Description ##

* Receiving, recording, and processing international customer orders via telephone, written correspondence, and electronic channels, leveraging the international order portal.

* Coordinating timely shipment execution and invoicing, while monitoring partial deliveries and inventory availability and manage yearly Price Adjustments communication in collaboration with commercial lead.

* Receiving, processing, and independently resolving customer inquiries.

* Recording and processing of logistical customer complaints and returns.

* Customer account creation and maintenance of customer master data.

* Monitor and manage the shared email in-boxes including coordination with internal stakeholders as required.

* Support in customer-side shortage management in close coordination with Commercial.

* Coordination and ensuring timely product registration across the European region to support product launches.

* Demand Planning - Liaise with production planning on demand for all local hubs.

* Support with ad-hoc finance and accounting tasks.

* Trade marketing support. Management of all POS/GWP related marketing orders and developments together with the Brand Management team

* Maintain digital Marketing and Customer Relationship platforms.

* Close collaboration with other departments to foster an efficient and effective working environment (hands-on approach)

## The Successful Applicant ##

* Completed commercial/business administration qualification (abgeschlossene kaufmännische Lehre) with relevant professional experience.

* Min. 3-5 years of experience in similar position preferred, ideally in a dynamic SME environment

* Language Skills: English & German needs to be business fluent and Spanish is an advantage

* Strong customer-centric mindset with a focus on service quality and responsiveness

* Coordination with other departments to enhance efficiency and effectiveness, including sharing best practices

* Excellent MS Office skills, especially Excel; strong ERP experience (Business Central/Navision is an advantage)

* Experience from an international group and work environment

## What's on Offer ##

Interested in this opportunity as your next career step?

If so, I look forward to receiving your application.

Quote job ref

JN-092026-7112215

Job Function

Logistics, Procurement & Supply Chain

Specialisation

Customer Service

Industry

FMCG (Fast Moving Consumer Goods)

Where

Zug

Contract Type

Permanent

Job Reference